As purveyors of customer experience management software, we are fans of using the Net Promoter Score (NPS) system to boost customer…
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How Remote Businesses Effectively Improve Customer Engagement
Operating a business during a global pandemic is no easy feat. Many traditional businesses have made the temporary or permanent…
3 Ways Your SaaS Finance Team Can Contribute to CX
You need to integrate information across your company to create an exceptional CX for your customers. Your staff may be…
Top Ways to Analyze Customer Support Interactions and Improve the User Journey
Customer experience has slowly overtaken both price and product as the most critical brand differentiator. Therefore, only brands that build…
A Sales Gong for CX : Broadcast Real-time NPS to Your Entire Workplace
The sales gong is a motivational technique used on sales floors around the world. Every time someone closes a deal,…
How to Have Successful Meetings with Stakeholders about NPS Results and Voice of Customer Insights
As the professional responsible for customer experience in your company, you know that great UX and CX can give your…
The Loyalty Metric: A Brief History of Net Promoter Score and How to Use it in Practice Today
More than two-thirds of the Fortune 1000 list currently use Net Promoter Score, a customer loyalty metric introduced by Fred…
3 Psychological Tips For Epic Customer Success
This post was contributed by Reuben Yonatan, CEO @ GetVoIP, a leading VoIP systems comparison guide that connects shoppers with…
How the Future of Customer Support is Becoming a Reality at FitBit and Salesforce
Customer Support was the focus of another informative San Francisco Customer Success Meetup session in March. It was hosted by…
How to Use Slack & Microsoft Teams to Gauge #WFH Employee Experience
Working from home is a big, sudden adjustment for your employees. Your people are figuring out how to get their…