I use another vendor for feedback collection. Can I apply Wootric analytics to these survey responses?
Absolutely. There is no need to leave your survey vendor to take advantage of Wootric's advanced analytics. You can import feedback from any source into Wootric for text & sentiment analysis, watch list reports, user views and more. You can also import online reviews, tweets and other data to create a holistic view of Voice of Customer in one platform. Analyze feedback by data source, by customer segment, by journey point and other important business drivers.
How do I upgrade to a paid account?
You can upgrade in your account settings under Billing, or we would be happy to help! Please contact us
Can I change the follow-up NPS question based on response (Promoter, Detractor, Passive)?
Yes, you can customize 3 different follow-up questions in the Wootric dashboard.
I want to give colleagues access to my Wootric account, is there a limit?
It is possible to add users to your account, and each user will have a permission level set by your administrator. Essential plan includes 3 seats, Pro plan includes 5 seats. Enterprise plans can accommodate an unlimited number of seats.
Can you import my historical NPS data?
Absolutely! For Enterprise customers, we can input this data into your Wootric dashboard.