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Pricing that scales with your needs.

Monitor a customer experience metric for as long as you want for free, or choose a plan that is right for your business.

Sign up for Net Promoter Score (NPS), Customer Satisfaction (CSAT) or Customer Effort Score (CES) surveys here.

Want to add CXInsight™ text & sentiment analytics to your VoC/VoE program? Please contact us.
Free
$
0
/forever
  • Unlimited NPS, CSAT or CES responses
  • One product or brand
  • Choose in-app, Mobile or Email surveys
  • 30 day trial of Pro Plan features
  • Up to 25K monthly active users

Integrations


Choose
1
Channel

Web
Mobile
Email
Essential
$
89
/month
All Free features, plus:
  • 30 day trial of Pro Plan
  • Export your data
  • Automatically drive reviews and referrals
  • Trigger surveys via Intercom, ZenDesk, Mixpanel
  • Sandbox account
  • Up to 25K monthly active users

Integrations


Choose
1
Channel

Web
Mobile
Email
Pro
Most Popular
$
224
/month
All Essential features, plus:
  • Data segmentation
  • Tagging
  • Up to 5 seats
  • API access
  • Choose two channels: in-app web, mobile or email
  • Up to 25K monthly active users

Integrations


Choose
2
Channels

Web
Mobile
Email
Enterprise
Additional features available:
  • Premium integrations
  • Multiple survey types: NPS, CSAT, CES
  • Unlimited survey capacity
  • Multiple languages
  • Any channel: In-app web, Email, iOS & Android, SMS
  • Auto-categorize feedback themes
  • Customer & account profiles
  • Support for multiple products/brands
  • Multiple seats
  • SSO
  • Dedicated success manager
  • Import historical NPS data
  • CXInsight™: Advanced text analytics, ability to import and analyze feedback from other sources

Integrations


4
Channels

Web
Mobile
Email
SMS

All Plans Include:

  • Custom NPS, CSAT or CES survey and sampling
  • Analytics dashboard
  • Weekly email digest
  • View and act on customer feedback
  • Support via chat, phone and email
  • Knowledge base access
  • Monitor trends
  • Trusted by

    Mixpanel logo
    Zoom
    Hootsuite
    DocuSign
    Docker
    "We tripled our response rate for a target segment of customers using Wootric. Further, Wootric's platform has enabled us to close the loop more effectively with our customers, allowing us to increase our NPS scores across all segments."
    Kirsty Traill, VP Customer at Hootsuite
    "The ability to have smartly segmented NPS data was a big win with Wootric. To now have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!"
    Jim Mercer, Customer Success at Zoom

    FAQ

    I use another vendor for feedback collection. Can I apply Wootric analytics to these survey responses?
    Absolutely. There is no need to leave your survey vendor to take advantage of Wootric's advanced analytics. You can import feedback from any source into Wootric for text & sentiment analysis, watch list reports, user views and more.  You can also import online reviews, tweets and other data to create a holistic view of Voice of Customer in one platform.  Analyze feedback by data source, by customer segment, by journey point and other important business drivers.
    How do I upgrade to a paid account?
    You can upgrade in your account settings under Billing, or we would be happy to help!  Please contact us.
    Can I change the follow-up NPS question based on response (Promoter, Detractor, Passive)?
    Yes, you can customize 3 different follow-up questions in the Wootric dashboard.
    I want to give colleagues access to my Wootric account, is there a limit?
    It is possible to add users to your account, and each user will have a permission level set by your administrator. Essential plan includes 3 seats, Pro plan includes 5 seats.  Enterprise plans can accommodate an unlimited number of seats.
    Can you import my historical NPS data?
    Absolutely! For Enterprise customers, we can input this data into your Wootric dashboard.
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    NPS is a registered trademark, and Net Promoter Score is a service mark, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.


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