Wootric

Plans and pricing that scale with your needs.

Choose what is right for your business today. Grow with Wootric.

CX FEEDBACK MANAGEMENT

FREE
Start a voice of the customer program.
  • One survey project
    Choose between NPS, CSAT or CES metric
  • One channel
    Choose in-app web, in-app mobile, email, link, or Intercom Messenger
  • Real-time feedback and analytics
  • Close the loop with customers
  • Up to 1000 responses/month*
    *up to 10,000 monthly active user base for in-app survey customers

Integrations

Pro
Ideal for digital-first customer experience.
  • One survey project
    Choose between NPS, CSAT or CES metric
  • All delivery channels except SMS
    Choose in-app web, in-app mobile, email, link, or Intercom Messenger
  • Multiple languages
  • Trigger surveys via Intercom, Zendesk, Freshdesk, Mixpanel
  • Segment data by any business driver
  • Tag feedback themes
  • Email alerts – route feedback by score
  • Automatically drive reviews & referrals
  • Customer profile and timelines
  • Export data
  • API access
    *up to 10,000 monthly active user base for in-app survey customers

Integrations

Custom
Solutions tailored to your enterprise.
  • Multiple survey projects
    NPS, CSAT and CES metrics
  • All channels plus SMS
  • Targeted sampling
  • Support for multiple products/brands
  • Salesforce, Segment Source, and other premium integrations
  • Auto-categorize feedback themes
  • CXInsight™: Text & sentiment analytics, import and analyze feedback from any source, custom dashboards and reporting
  • Word Cloud
  • Wootric TV
  • SSO
  • Custom volumes
  • Additional seats
  • Dedicated success manager
  • Premium support

Integrations

TEXT & SENTIMENT ANALYTICS

Get a Demo

See your feedback in CXInsight, the text analytics platform designed for CX champions.

  • Understand customer and employee feedback at scale — NPS, CSAT, employee surveys, online reviews, support ticket feedback, and more.
  • Import feedback from any source.
  • Easy, elegant dashboards and analytics.

CX Feedback Software

FREE
Start a voice of the customer program.
  • One survey project
    Choose between NPS, CSAT or CES metric
  • One channel
    Choose in-app web, in-app mobile, email, link, or Intercom Messenger
  • Real-time feedback and analytics
  • Close the loop with customers
  • Up to 1000 responses/month*
    *up to 10,000 monthly active user base for in-app survey customers

Integrations

Pro
Ideal for digital-first customer experience.
  • One survey project
    Choose between NPS, CSAT or CES metric
  • All delivery channels except SMS
    Choose in-app web, in-app mobile, email, link, or Intercom Messenger
  • Multiple languages
  • Trigger surveys via Intercom, Zendesk, Freshdesk, Mixpanel
  • Segment data by any business driver
  • Tag feedback themes
  • Email alerts – route feedback by score
  • Automatically drive reviews & referrals
  • Customer profile and timelines
  • Export data
  • API access
    *up to 10,000 monthly active user base for in-app survey customers

Integrations

Custom
Solutions tailored to your enterprise.
  • Multiple survey projects
    NPS, CSAT and CES metrics
  • All channels plus SMS
  • Targeted sampling
  • Support for multiple products/brands
  • Salesforce, Segment Source, and other premium integrations
  • Auto-categorize feedback themes
  • CXInsight™: Text & sentiment analytics, import and analyze feedback from any source, custom dashboards and reporting
  • Word Cloud
  • Wootric TV
  • SSO
  • Custom volumes
  • Additional seats
  • Dedicated success manager
  • Premium support

Integrations

Text Analytics

Get a Demo.

See your feedback in CXInsight, the text analytics platform designed for CX champions.

Analyze qualitative feedback from any source. Understand the “why” behind NPS, CSAT, employee pulse survey metrics, analyze online reviews, support ticket feedback, and more. Our easy, elegant dashboard  is designed for deep insight and action.

 

Contact Us

Add-on Services and Support

Professional Services

Accelerate time to value with tailored onboarding, consulting, and education.

Premium Support

Get the most from your CX program with priority support and a regular cadence of account and product guidance.

Data Science Services

Get cutting-edge insights from algorithms, tagging, and reports customized for your business.

"We tripled our response rate for a target segment of customers using Wootric. Further, Wootric's platform has enabled us to close the loop more effectively with our customers, allowing us to increase our NPS scores across all segments."
Kirsty Traill, VP Customer at Hootsuite
"The ability to have smartly segmented NPS data was a big win with Wootric. To now have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!"
Jim Mercer, Customer Success at Zoom
Read more customer stories

FAQ

I use another vendor for feedback collection. Can I apply Wootric analytics to these survey responses?

Absolutely. There is no need to leave your survey vendor to take advantage of Wootric’s advanced analytics. You can import feedback from any source into Wootric for text & sentiment analysis, watch list reports, user views and more.  You can also import online reviews, tweets and other data to create a holistic view of Voice of Customer in one platform.  Analyze feedback by data source, by customer segment, by journey point and other important business drivers.

How do I upgrade to a paid account?

You can upgrade in your account settings under Billing, or we would be happy to help!  Please contact us.

Can I change the follow-up NPS question based on response (Promoter, Detractor, Passive)?

Yes, you can customize 3 different follow-up questions in the Wootric dashboard.

I want to give colleagues access to my Wootric account, is there a limit?

It is possible to add users to your account, and each user will have a permission level set by your administrator. Essential plan includes 3 seats, Pro plan includes 5 seats.  Enterprise plans can accommodate an unlimited number of seats.

Can you import my NPS data and other feedback sources?

Absolutely! Enterprise customers unify their view by bringing customer and employee feedback data from any source into Wootric.

Start winning customers for life

Copyright © 2021 | Wootric | All rights reserved | Privacy | Terms of Service

NPS is a registered trademark, and Net Promoter Score is a service mark, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

Mobile Analytics