Everyone wins customers with Wootric.
Our flexible platform can be tailored to your needs. Every role plays a part in creating extraordinary customer experiences.
Everyone wins customers with Wootric.
Our flexible platform can be tailored to your needs. Every role plays a part in creating extraordinary customer experiences.
Customer Insights
CX professionals, get the data you need to prioritize strategic initiatives and evangelize customer experience.
- Gather feedback at customer journey touchpoints using modern microsurveys.
- Unlock insights from customer comments.
- Create custom dashboards to monitor what is important to you and your stakeholders.
- Segment data, right in your dashboard, for deep analysis that is useful and actionable for CX.
- Quantify themes and sentiment across multiple feedback sources — NPS or other surveys, support tickets, reviews, social.
Customer Insights
CX professionals, get the data you need to prioritize strategic initiatives and evangelize customer experience.
- Unlock insights from customer comments
- Quantify themes and sentiment across multiple feedback sources — NPS or other surveys, support tickets, reviews, social
- Custom watchlist monitors what is important to you
- Gather feedback using Wootric microsurveys or import your own source data
- Segment data for deep analysis, right in dashboard that is useful and actionable for CX.
“We’re now using Wootric feedback insights to prioritize product improvements.”
Product Management
Product & UX teams, create products your customers love.
- Prioritize features and fixes based on data.
- Understand the why behind user behavior and eliminate bottlenecks in the user journey.
- Ask NPS, PSAT and CES in your application. Trigger and tailor surveys based on attributes and events.
- Quantify themes & sentiment in customer comments, segment by important customer traits for deeper analysis.
- Turn your trove of NPS or other survey comments into a valuable resource for roadmap guidance.
Product Management
Product teams, create products your customers love.
- Prioritize features and fixes based on data.
- Ask NPS, PSAT and CES in your application.
- Quantify themes in customer comments–from any source.
- Segment themes by important customer traits for deeper analysis.
- Turn your trove of NPS or other survey comments into a valuable resource for roadmap guidance.
“We’re now using Wootric feedback insights to prioritize product improvements.”
Customer Operations
Fulfill your vision of customer-centric digital transformation with Wootric.
- Monitor and improve critical customer journey touchpoints and get the insights your cross-functional stakeholders need.
- Simplify data collection with a multi-channel approach, analyze in a single, accessible analytics platform that teams easily adopt.
- Leverage systems of record that teams are already using–from Salesforce to Slack.
- Turnkey implementation (3 weeks to 3 months) with the customization and rigor required by mid-market and up.
- Work with a partner that will help you problem-solve and chart a course to CX maturity over time.
Customer Success
Customer success, let us help you boost retention.
- Get ahead of customer experience issues when you ask NPS at the right time and channel.
- Automatically monitor customer health at key touchpoints with Customer Effort Score and CSAT surveys.
- Influence product roadmap when you can quantify customer issues
- Easily close the loop with customers using software you prefer.
How Entelo boosts retention with Wootric
With Wootric, support leaders understand customer feedback at scale
Support
Quantify customer issues and expectations in real-time to continuously improve customer service
- Analyze feedback from support tickets or any source to understand what customers care about.
- Get the guidance and resources you need to improve operations and meet your goals.
- Issue detection by region, persona or any factor that drives your business
Customer Success
Customer success, let us help you boost retention.
- Get ahead of customer experience issues when you ask NPS at the right time and through the right channel.
- Automatically monitor customer health at key touchpoints with Customer Effort Score and CSAT surveys.
- Influence product roadmap when you can quantify customer issues
- Easily close the loop with customers using the software you prefer.
How Entelo boosts retention with Wootric
Support
Quantify customer issues and expectations in real-time to continuously improve customer service
- Analyze feedback from support tickets or any source to understand what customers care about.
- Get the guidance and resources you need to improve operations and meet your goals.
- Issue detection by region, persona or any factor that drives your business
With Wootric, support leaders understand customer feedback at scale
Human Resources
Improve employee retention when you understand what employees, candidates, and former employees are telling you.
- Use text and sentiment analytics to analyze thousands of employee survey comments in real-time
- Analyze reviews from sites like GlassDoor and Indeed.com to include feedback from candidates and former employees.
- Quantify the impact of key themes on employee satisfaction — managers, teams, operations, compensation and more
- Real-time incident detection
How Healthcare uses Wootric to Improve Employee Engagement
Human Resources
Improve employee retention when you understand what employees care about.
- Use text and sentiment analytics to analyze thousands of employee survey comments in real-time
- Quantify the impact of key themes on employee satisfaction — managers, teams, operations, compensation and more
- Real-time incident detection
- Analyze online reviews for fresh insight
