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EX

Use Company Values to Power Employee & Customer Experience

November 16, 2020 By Lisa Abbott

As this absolutely crazy year winds down, it’s time to ask the question “what great things has 2020 brought to your business?” You didn’t expect that one, did you?! We think one standout opportunity is aligning your core corporate values with your employee experience and your customer experience. The CX silver lining of 2020 is […]

Filed Under: Company, EX

How to Use Slack & Microsoft Teams to Gauge #WFH Employee Experience

March 30, 2020 By Lisa Abbott

Working from home is a big, sudden adjustment for your employees. Your people are figuring out how to get their jobs done while managing childcare and sourcing toilet paper. They are learning how to use new technology platforms like Zoom–communication tools that remote workers have been using for years. And it’s a lot. Business leaders […]

Filed Under: EX, Marketing & CX

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NPS is a registered trademark, and Net Promoter Score is a service mark, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.


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