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“I Almost Lost a Customer When Our Champion Left”:
A Customer Success Story from Zuora

May 31, 2016 By Nichole Elizabeth DeMeré

In this final post in our series of Customer Success war stories, we have a sterling example of success. Rachel…

Filed Under: Success

Customer Lifetime Value: A Guide to the Northstar Revenue Metric

August 4, 2020 By Nichole Elizabeth DeMeré

The technical definition of Customer Lifetime Value (CLV) is the revenue earned from a single customer over time. It’s an…

Filed Under: Marketing & CX, Product Dev, Success Tagged With: Wootric, Wootric2

How to Automate Closing the Loop on Customer Feedback

September 11, 2019 By Lauren Young

Gearing up to launch a customer experience management program can be a huge project. Companies often struggle with survey deployment,…

Filed Under: How to NPS, Marketing & CX Tagged With: Wootric

Feedback: Bagels and the Art of Real-time Customer Listening

May 29, 2014 By Wootric Team

schmendricks Bagel team

Feedback is a powerful concept. The word itself sets you up for improvement—even success. And, so, for your online business (as a software-as-a-service (SaaS) provider with customers, a blogger with an audience, or an e-commerce product with a market), you want to solicit—heart-in-hand—feedback.

Filed Under: Marketing & CX, Product Dev, Success Tagged With: Wootric

Our Top 5 Blog Posts in 2015: Boosting Customer Happiness with Net Promoter Score

December 28, 2015 By Lisa Abbott

We launched the Wootric blog in 2015 to educate online businesses about using Net Promoter Score to align teams around boosting customer happiness, and to tell our own story of growth. These five posts were the most popular this year. Did you miss any of them? Here is your chance to click and read!

Filed Under: Company, How to NPS, Marketing & CX, Product Dev, Success

How a CRM Helps Startups and SMBs Boost Brand Reputation

October 31, 2016 By Lisa Abbott

CRM to Boost brand reputation

This post is contributed by the Insightly Content Team. With a combined experience spanning more than two decades, the Insightly…

Filed Under: Marketing & CX

Q&A: Prabhat Jha takes the CTO helm at Wootric

August 23, 2016 By Lisa Abbott

Prabhat Jha, CTO of Wootric

Prabhat Jha joined Wootric as CTO in June 2016. His expertise in developing enterprise software includes Java EE, distributed computing,…

Filed Under: Company

Customer Experience Enablement: What it is and How it Can Help Your Business Bottom Line

June 13, 2019 By Josh Brown

Since you’re here on the Wootric blog, you probably already know that providing a high-quality experience to your customers is…

Filed Under: Marketing & CX, Product Dev, Success Tagged With: Wootric

More Than a Metric: The Net Promoter Score Cycle

August 4, 2015 By Jessica Pfeifer

Wootric - Maximize Customer Lifetime Value

Imagine a lion tamer in the center of a circus ring, whip in one hand, a wooden chair in the other. The lion stares at the man, unsure of its next move. The crowd waits anxiously for the lion to strike — but nothing happens. The angry lion has been tamed, without brute force or coercion.

Filed Under: Marketing & CX, Product Dev, Success Tagged With: Wootric

4 Interesting Ways Slack & Other Brands Use Net Promoter Score Data

February 22, 2016 By Nichole Elizabeth DeMeré

Think of NPS, or Net Promoter Score, like rocket fuel. If you leave it alone, it won’t do much. But when you load it into a responsive, proactive, customer-driven company: blast off.

Filed Under: How to NPS, Marketing & CX, Product Dev, Success Tagged With: Wootric

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