The value of becoming a customer-centric company is no longer in question. In 2019, companies leading in CX were 3X…
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Segment Integration– Use Wootric NPS without touching code
In-product tools can be extremely valuable to a business. Google Analytics, Mixpanel, Optimizely, Crazy Egg…I’m sure we all have a few we can’t live without. But if your technical resources are constrained, even the easiest tools to install end up somewhere in the development pipeline. As the non-technical side of the house, I know how hard it can be to wait to test out a new shiny tool.
5 Reasons to Build a Customer Feedback Program to Grow Your Startup
Youâve been thinking about developing a more rigorous customer feedback program, but youâre putting it off. You may feel like you donât have the bandwidth to respond to customers, and worry that it will be tough to make sense of what people tell you.
Soft Skills are Real Skills – In CX, You Need These 10
âSoft skillsâ have traditionally been undervalued, and thatâs slow to change. But more companies are realizing their worth. And even…
What We Built in 2018: Text Analytics, Enhanced Survey Platform & More
Last year we blogged about how Wootric prioritizes people, product and process to build products that our customers love. We…
Two Big CX Trends: Why You Need Text & Sentiment Analysis of Survey Responses
Wootric’s text analytics platform analyzes survey responses using Natural Language Processing (NLP.)Â Learn More The challenge of open-ended feedback Qualitative feedback…
How to Leverage Net Promoter Score to Boost Customer Retention
You donât just want to appeal to new customers – you also want to keep your current ones coming back…
Product Managers: Why You Should Include Customer Success Milestones In Your User Flows
As a Product Manager, you develop user flows to chart how customers move from signup to successfully using your SaaS…
10 Things Every SaaS Business Should Know About Net Promoter Score
So youâve been reading up on Net Promoter Score. Your colleagues in the SaaS world tell you that itâs the best way to take your customersâ pulse. Youâve seen a few case studies claiming itâs the only number you need to measure.
There is a Correlation between CX and Revenue Growth â and Here’s the Data to Back It Up
âOur conclusion: superior CX drives superior revenue growth.â â Harley Manning, Forrester âCustomers who had the best past experiences spend…