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What Customer Success means now, during the COVID-19 pandemic

May 4, 2020 By Nichole Elizabeth DeMeré

Three years ago, I wrote a post on “How to start a customer success program from scratch” and outlined all…

Filed Under: Marketing & CX, Success Tagged With: Wootric

4 Interesting Ways Slack & Other Brands Use Net Promoter Score Data

February 22, 2016 By Nichole Elizabeth DeMeré

Think of NPS, or Net Promoter Score, like rocket fuel. If you leave it alone, it won’t do much. But when you load it into a responsive, proactive, customer-driven company: blast off.

Filed Under: How to NPS, Marketing & CX, Product Dev, Success Tagged With: Wootric

How to Write Email Survey Subject Lines That Increase Your Open Rates

April 20, 2021 By John Hurley

Micro-surveys are the key to gaining the customer feedback you need to power your CX program, and many of these…

Filed Under: How to NPS Tagged With: Wootric

A Look Under the Hood: AI for CX at Wootric

September 26, 2017 By admin account

AI for CX at Wootric

by Prabhat Jha (@prabhatjha) and Ryan Smith (@rnsmith49) UPDATE May 2018:  Read a current account of our progress here. Today…

Filed Under: Sentiment & Text Analytics

Marketing Strategies to Revitalize Your SaaS Customer Engagement

October 30, 2017 By Lisa Abbott

Marketing a SaaS (software as a service) company presents some unique challenges. Since you’re providing a service over time (ideally…

Filed Under: Marketing & CX

Net Promoter Score Implementation: DIY or Outsource?

September 8, 2015 By Jessica Pfeifer

Wootric - Maximize Customer Lifetime Value

The beauty of Net Promoter Score is its simplicity. At the core, it is one key numeric ranking question supported by an open ended “why” question. (See my post on the ABCs of NPS to learn the basics.) It’s a question that can be asked in many channels: over the phone, in an email, in your website or mobile app, in person. A variety of tools exist to help you execute NPS for your business with various degrees of complexity and cost. These range from setting up your own email survey to using an automated service to hiring a consulting firm to implement NPS programs for your company. Here’s a snapshot of what these different options have to offer:

Filed Under: How to NPS, Product Dev Tagged With: SaaS, Wootric, Wootric2

5 Customer Experience Trends to Pay Attention to in 2016

March 14, 2016 By Emma Siemasko

As someone that works to improve the customer experience at your company, you want to make sure you’re effective. Are you communicating with customers enough? Are you effectively measuring their happiness? Are you taking their feedback seriously, and integrating it into your business plans?

Filed Under: Marketing & CX

5 Customer Experience Competencies to Drive Business Growth

September 17, 2020 By John Allen, RingCentral

In the modern consumer-led environment, the customer experience is of paramount importance. Whether you’re offering omnichannel contact center solutions like…

Filed Under: Marketing & CX Tagged With: Wootric

The Customer Journey Mapping Guide to Getting Started

September 13, 2017 By Nichole Elizabeth DeMeré

Customer Journey Mapping Guide

A customer journey map is a diagram of all the places customers come into contact with your brand, online or…

Filed Under: Marketing & CX, Product Dev, Success Tagged With: Wootric

8 Innovative Ways to Use CX Metrics to Create Unbeatable Customer Experience

May 14, 2017 By Nichole Elizabeth DeMeré

8 Innovative ways to use CX Metrics Feature Image

What we call Customer Experience (CX) is the total effect of each interaction between brand and customer over the course…

Filed Under: Marketing & CX, Product Dev Tagged With: Wootric

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