• Skip to main content
  • Skip to footer

Wootric

  • Home
  • Vision
  • Product
      • Product Overview

        VoC Feedback

        See what modern customer experience management software can do for you.

        Watch Video

      • CX Software
      • Customer Experience Management
      • Customer Journey Analytics
      • NPS • CSAT/PSAT • CES Surveys
      • Employee Pulse Surveys – COVID19

      • TEXT & SENTIMENT ANALYTICS PLATFORM
      • CXInsight for Voice of Customer
      • CXInsight for Voice of Employee
      • Solutions
      • Customer Insights
      • Product Management
      • Operations
      • Customer Success
      • Human Resources
      • Support
      • Integrations
      • salesforce_block1Salesforce Surveys
      • intercom-block1  Intercom Surveys
      • slack2Slack
      • See all Integrations
    • Close
  • Pricing
  • Demo
  • Customers

      • Happy customers in over 75 countries around the world

        See all customer stories

      • FEATURED CUSTOMER: HOOTSUITE
      • Sterling_hootsuite_wootric_menu1
      • Case Studies
      • Customer Insights
      • Customer Journey
      • Product Optimization
      • Retention
      • Brand Advocacy
    • Close
  • Resources
      • CX Academy

        Whether you are new to CX or a Pro, find resources that will help you improve customer experience.

        Go to all Resources


        Blog

        CX trends, tactics and thought leadership.

        Go to the Blog

      • Improve CX

        VoC Feedback

        Learn how to use NPS, CSAT & CES surveys to optimize the customer journey.

        Access Webinar

      • CX for Every Stage

        VoC Feedback

        Learn how to grow your CX program in three stages: early, growth, enterprise.

        Get the eBook

      • Modern Guide to NPS

        VoC Feedback

        Eight ways to get the most from your Net Promoter Score program.

        Get the Guide

    • Close
  • Sign in
  • FREE ACCOUNT
  • Sign in

Wootric Team

How to Leverage Net Promoter Score to Boost Customer Retention

December 16, 2020 By Wootric Team

You don’t just want to appeal to new customers – you also want to keep your current ones coming back again and again. Not only do returning customers require less introduction to your products and services, but they also tend to spend more than first-time customers, too.  One user engagement strategy you can use to […]

Filed Under: How to NPS, Success

10 Things Every SaaS Business Should Know About Net Promoter Score

May 12, 2020 By Wootric Team

So you’ve been reading up on Net Promoter Score. Your colleagues in the SaaS world tell you that it’s the best way to take your customers’ pulse. You’ve seen a few case studies claiming it’s the only number you need to measure.

Filed Under: How to NPS, Marketing & CX, Product Dev, Success

A Sales Gong for CX : Broadcast Real-time NPS to Your Entire Workplace

February 12, 2020 By Wootric Team

The sales gong is a motivational technique used on sales floors around the world. Every time someone closes a deal, they bang a gong or ring a bell to celebrate their success. And when the office gets quiet? Everyone knows it’s time to hustle.  In other words, there’s never any question about how the team […]

Filed Under: How to NPS

Top 7 Tips for Writing UX Copy that Improves the User Experience

November 19, 2019 By Wootric Team

Software interface design and user experience are interdependent. What connects and drives them is the aspect of visual engagement. If a user finds a platform easy to navigate and enjoyable, they are more likely to use it and to explore additional features, and they are less likely to contact support. These seven tips for writing […]

Filed Under: Product Dev

3 Psychological Tips For Epic Customer Success

September 6, 2018 By Wootric Team

3 Psychological Tips for Epic Customer Success title with head profile and colorful flow of brain images from head

This post was contributed by Reuben Yonatan, CEO @ GetVoIP, a leading VoIP systems comparison guide that connects shoppers with relevant providers. While Customer Success may be a newer function than sales, it’s only growing in popularity. For those who don’t know what Customer Success is, it is the way businesses ensure customers are using […]

Filed Under: Success

Four Technologies Reshaping the Customer Experience

August 21, 2018 By Wootric Team

Four Technologies Reshaping CX Feature Image

This article was contributed by Ryan Gould, VP of Strategy and Marketing at Elevation Marketing. How we live and communicate are evolving at lightning speed thanks to one thing: Technology. Consider the realities: as recently as even 2007 the modern smartphone didn’t exist, AI was still a science fiction notion, and the idea of self-driving cars […]

Filed Under: Marketing & CX, Sentiment & Text Analytics

5 Effective Methods for Measuring Customer Loyalty

July 5, 2016 By Wootric Team

5 Effective ways to measure customer loyalty including NPS

This week we are sharing this comprehensive post by Pascal van Opzeeland who originally published it on Userlike’s blog. The loyalty of your customers can be measured. It’s difficult, though, because loyalty is an intention. And one that people aren’t always honest about. While they’re closely related, the measuring of customer loyalty works differently than that […]

Filed Under: Marketing & CX, Success

A 4-Step Process for Aligning Every Employee Around Improving Customer Experience

June 7, 2016 By Wootric Team

Canada Geese Flying In Formation

The name of the game is collaboration. You may have an engineer delivering excellent code, or a business development associate pursuing opportunities for long term growth. If they aren’t working collaboratively with others on the goal of providing a fantastic customer experience, they are holding the company back.

Filed Under: Marketing & CX

How to Segment NPS Data to Understand the “Why” Behind Your Score

March 8, 2016 By Wootric Team

Segment NPS

Net Promoter Score (NPS) is the popular metric that shows you how well your company is doing at the job of keeping customers happy. A high score means that the folks who really love your service or product vastly outnumber those who’ve had a negative experience.

Filed Under: How to NPS, Marketing & CX, Product Dev, Success

Qualitative Data & Reaching Problem-Solution Fit & Product-Market Fit: An Interview with Morgan Brown

November 24, 2015 By Wootric Team

Since we’re both in the business of qualitative data, Wootric reached out to Morgan Brown to interview him for his expertise in the field.

Filed Under: Marketing & CX, Product Dev

  • Go to page 1
  • Go to page 2
  • Go to Next Page »

Footer

PRODUCTS

  • Net Promoter Score
  • Customer Satisfaction (CSAT/PSAT)
  • Customer Effort Score (CES)
  • Surveys
  • Text & Sentiment Analytics
  • Integration Partners
  • Pricing

RESOURCES

  • Help Center
  • E-BOOK: The Modern Guide to NPS
  • E-BOOK: CX from Startup to Enterprise
  • WEBINAR: CX Metrics to Improve Customer Journey
  • WEBINAR: Using Text & Sentiment Analytics to Improve CX

FOR DEVELOPERS

  • Documentation
  • Security
  • Engineering Blog

COMPANY

  • About
  • Product Updates
  • Customer Stories
  • Blog
  • Careers
  • Press & News
  • Contact Us

STAY CONNECTED

CX BASICS

  • Net Promoter Score
  • Customer Satisfaction
  • Customer Effort Score
  • Voice of the Customer (VOC)
Copyright © 2021 | Wootric | All rights reserved | Privacy | Terms of Service

NPS is a registered trademark, and Net Promoter Score is a service mark, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.


Mobile Analytics

  • Home
  • Vision
  • Product
    ▼
    • CX SOFTWARE
    • > Customer Experience Management
    • > Customer Journey Analytics
    • > NPS • CSAT/PSAT • CES Surveys
    • TEXT & SENTIMENT ANALYTICS PLATFORM
    • > CXInsight for Voice of Customer
    • > CXInsight for Voice of Employee
    • SOLUTIONS
    • INTEGRATIONS
  • Pricing
  • Demo
  • Customers
  • Resources
  • Sign In
  • Sign Up