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How to NPS

Quickly Build Your First Customer Feedback Program for Powerful Results

March 9, 2021 By Dana Fugate

While so many companies are pondering how to grow their customer experience (CX) programs, there are plenty of CX champions looking to start a CX program. We talk with plenty of companies that are just starting up, or as we prefer to call it: Early Stage.  Contrary to popular belief, it’s not at all hard […]

Filed Under: How to NPS, Marketing & CX

Advanced NPS: Target Surveys by Customer Segment

February 4, 2021 By Lisa Abbott

When you begin using Net Promoter Score (NPS) surveys as part of your CX program, you should probably keep it simple. That means surveying every customer with the same NPS question on a cadence that makes sense for your business. As your customer experience program matures, there are scenarios where treating groups of users differently […]

Filed Under: How to NPS

How & Why You Should Customize the NPS Follow-up Question

January 27, 2021 By Wootric Team

There are a lot of ways to learn about your customers. You can pick up the phone, send out a survey, invite them to a customer event, or use a well-known method to learn more about who they are.

Filed Under: How to NPS

What is NPS: the Concept and Formula

January 21, 2021 By Dana Fugate

Two-Step-in-app-NPS-Survey

You hear the term tossed around in most any meeting focused on customers: “What’s the NPS? How many Promoters do we have? How many Detractors?” You may be asking yourself “What is NPS and what should we be doing with it?”  Net Promoter Score (NPS) is a simple, powerful measure of customer loyalty. By asking […]

Filed Under: How to NPS

How to Leverage Net Promoter Score to Boost Customer Retention

December 16, 2020 By Wootric Team

You don’t just want to appeal to new customers – you also want to keep your current ones coming back again and again. Not only do returning customers require less introduction to your products and services, but they also tend to spend more than first-time customers, too.  One user engagement strategy you can use to […]

Filed Under: How to NPS, Success

A Primer on the 3 Most Important CX Metrics – NPS, CSAT and CES

November 4, 2020 By Lisa Abbott

Welcome to the “Age of the Customer.”  Are you ready? Increased competition in nearly every market is leading businesses of all types to search for ways to attract and retain their ideal customers.  Through technology, customers have unprecedented access to information about products and services. With a few clicks, they can compare your company with […]

Filed Under: How to NPS, Marketing & CX

The 80/20 NPS Guide for B2B SaaS

July 15, 2020 By Nathan Lippi

In this guest post, Nathan Lippi, Head of User Research at PandaDoc, shares a Pareto principle approach to getting the most from a B2B Net Promoter Score program.  NPS. It’s debated, loved, and hated, but in the world of B2B SaaS it’s rarely used to its full potential. At PandaDoc, we’ve become increasingly customer-obsessed since […]

Filed Under: How to NPS, Product Dev

10 Things Every SaaS Business Should Know About Net Promoter Score

May 12, 2020 By Wootric Team

So you’ve been reading up on Net Promoter Score. Your colleagues in the SaaS world tell you that it’s the best way to take your customers’ pulse. You’ve seen a few case studies claiming it’s the only number you need to measure.

Filed Under: How to NPS, Marketing & CX, Product Dev, Success

A Sales Gong for CX : Broadcast Real-time NPS to Your Entire Workplace

February 12, 2020 By Wootric Team

The sales gong is a motivational technique used on sales floors around the world. Every time someone closes a deal, they bang a gong or ring a bell to celebrate their success. And when the office gets quiet? Everyone knows it’s time to hustle.  In other words, there’s never any question about how the team […]

Filed Under: How to NPS

Improving Customer Experience is Faster, Easier with the Wootric-Segment Integration

January 14, 2020 By Lisa Abbott

Segment.com logo and Wootric logo

No industry is exempt from the need to deliver superior customer experience, and none more so than the highly competitive technology sector. Improving customer experience requires listening to customers and incorporating their data and their feedback into your CX strategy. Data-driven decisions are key to success–and that’s a challenge. Easily combine customer feedback with other […]

Filed Under: How to NPS, Marketing & CX

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