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The InMoment Blog

Best Practices. Industry Thought Leadership. Experience Improvement.

Blog

Unveiling Integrated CX Part 2: Richest Insights for Transformative Results

By: The InMoment Team

True excellence in CX demands a transformative strategy that seamlessly integrates across the organisation. That’s where InMoment steps in, offering…

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Feedback Loops and Their Impact on the Customer Experience

By: Mike Henry

So many businesses today are focused on getting feedback for the sake of getting feedback. They want 5-star reviews and…

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Customer Experience Quotes to Inspire Your Company’s CX Transformation

By: Migs Bassig

The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to…

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Unstructured Data is the Key to Improving the Customer Experience: Here’s Why

By: Mike Henry

Any successful business knows that understanding their customers is key to success. The best way to do that is by…

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Likert Scale: Gauging the Attitudes of Your Customers

By: Mike Henry

It is hard to talk about survey methodology and practices without mentioning the Likert scale. While some may think the…

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Local SEO: Tips & Strategies to Get Discovered

By: Mike Henry

Did you know that 46% of all internet searches have local intent? In order to capitalize on this, your business…

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How to Create and Share a Google Reviews Link

By: Migs Bassig

One of the most effective ways to improve your company’s search ranking on Google is to use a Google reviews…

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How Market Segmentation Can Be Used to Improve the Customer Experience

By: Mike Henry

It’s crucial that brands understand the experiences they provide and whether or not they satisfy the needs of customers, employees,…

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Every Brand’s Guide to Online Reputation Management

By: Migs Bassig

In today’s digital age, the reputation of organizations can be significantly impacted by what is being said about them online….

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Why You Should Use Probability Sampling in Your CX Efforts

By: Mike Henry

When you think of probability sampling, you may think about statistical analysis and research studies. However, probability sampling can be…

Blog

Unleashing the Power of Integrated CX: Strongest Signals

By: The InMoment Team

Understanding and responding to customer needs is paramount for business success, however, many businesses find themselves grappling with the challenge…

Blog

Why You Should Build an Omnichannel Customer Experience

By: Mike Henry

It’s easy to fall into the trap of thinking that customer expectations are always changing, and you’ll never be able…

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