Working from home is a big, sudden adjustment for your employees. Your people are figuring out how to get their jobs done while managing childcare and sourcing toilet paper. They are learning how to use new technology platforms like Zoom–communication tools that remote workers have been using for years. And it’s a lot.
Business leaders are scrambling to understand how everyone is doing while adjusting to the new reality themselves. CEOs and CHROs — it is your job to assess employee sentiment and to look for ways to help everyone stay safe, sane, and productive during the coronavirus pandemic.
Some employees may reach out with specific issues or requests, but the vast majority are unlikely to take the initiative. You need to be proactive. That’s where an employee pulse survey can be helpful.
What is an employee pulse survey?
Pulse surveys, or microsurveys, capture a single rating and then ask for open-ended comments, suggestions, and stories. The rating gives you a way to quantify and track employee sentiment over time. Pulse surveys are popular for their high response rates and the rich qualitative comments the employees offer. An example question would be “How easy was it for you to work from home this week?”
Share a survey link in Slack or Microsoft Teams to get an immediate pulse on employee sentiment
You could send your pulse survey via email, but a popular option is to use the platform your employees are in every minute of every day–your employee chat and collaboration tool. Dropping a survey link in an active channel will boost visibility and may get you a higher response rate. Employees click through and respond to the survey in under a minute. Here is what it looks like in Slack:
Best practices for using employee pulse survey links in Slack or Teams
- Consider asking your CEO to post the message and survey link. This will convey that your company’s leadership is behind this effort and responses will be taken seriously.
- Summarize the survey results and share them with employees in the same channel. Be as transparent as possible. Convey what you learned and what action will be taken as a result. Slack and Teams are best for short messages. If you have a lot to say, link out to a Google doc or a quick slide deck so you don’t overwhelm the channel.
- Don’t over-survey. Maybe once a week at most, and never before you’ve “closed the loop” by sharing insights and action that came out of the last round of survey responses.
- Use verbatim responses to build community and understanding among employees. For example, when other parents read a comment from a harried dad trying to juggle customer calls while tending to a busy toddler, they will know their experience is not unique. Before you know it, someone will start a #wfh-parents channel to swap tips and stories. Managers and coworkers that don’t have kids at home will be more empathetic to the reality their colleagues are facing.
- Keep it simple. Use a survey platform that will provide you with a survey template to customize and a dashboard to track trends and review all feedback in one place. Don’t drive yourself crazy by making this harder than it needs to be. Stay out of excel sheets.
Monitor employee experience using Slack or Teams for free
In response to the coronavirus pandemic, Wootric is offering free employee experience survey accounts that do not expire. Learn all about this free employee pulse survey program here. You can customize your survey and drop a survey link in your team communication platform in no time.
In addition, companies that receive more than 200 employee comments per month are eligible for free text analytics for six months using CXInsight, the employee feedback analytics platform.
Employee experience impacts customer experience
The key to survival during the pandemic is retaining customers. With all of the challenges businesses are facing at the moment, it is important to remember that your employees are the key to your customer relationships. How do you support your people through this extraordinary time? Start by asking how they are doing and what they need.
Measure and improve employee experience. Sign up today for free employee pulse feedback with Wootric.