- Use customer feedback to drive retention, engagement, and advocacy.
- Leverage hyper-targeted Net Promoter (NPS), CSAT, and Customer Effort Score (CES) feedback at critical journey points that make or break customer loyalty
- Understand customer and employee feedback at scale through feedback insights and analytics
Smartly segmented NPS data was a big win with Wootric. To now have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!
With Wootric, we quantify customer experience at key journey points using NPS, CSAT and CES. As a result, we see the impact of CX on our business and prioritize projects more effectively.
With Wootric, we can quantify issues and create alignment around priorities across marketing, product and senior management–it’s a massive unlock to getting work done in service of the customer.
The impact of Wootric technology on our direction and culture has been huge. It has kept us dead honest about where we need to improve, and helps us stay laser-focused. We actually tackle the big hairy problems, as well as the quick wins.