Win More with NPS
In this guide, Wootric underlines the importance of the buyer-seller relationship and the modernization of the Net Promoter Score (NPS) system. Gain valuable insights that show how the NPS system is used to drive improvements in customer experience, retention, repeat sales, cost reduction, and growth.
- An overview of how NPS has evolved to meet challenges
- Actionable steps to modernize your NPS program and create a customer-centric culture
- Best practices in building brand loyalty
Smartly segmented NPS data was a big win with Wootric. To now have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!
With Wootric, we quantify customer experience at key journey points using NPS, CSAT and CES. As a result, we see the impact of CX on our business and prioritize projects more effectively.
With Wootric, we can quantify issues and create alignment around priorities across marketing, product and senior management–it’s a massive unlock to getting work done in service of the customer.
The impact of Wootric technology on our direction and culture has been huge. It has kept us dead honest about where we need to improve, and helps us stay laser-focused. We actually tackle the big hairy problems, as well as the quick wins.