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How SaaS Companies Hire & Scale Customer Success: Perspectives from Leaders at JobScience & brightwheel

October 23, 2017 By Lisa Abbott

How-do-SaaS-companies-hire-for-Customer-Success Crowdflare

Great news! Your company is growing fast. If you are responsible for scaling the Customer Success team though, it can…

Filed Under: Success Tagged With: Wootric

How to Build an Army of Brand Promoters: The 15Five Story

February 8, 2016 By Lisa Abbott

15Five is a provider of a SaaS product that aims to create more effective communication between employees and management. The product works by having employees check in once a week to take a 15-minute survey, with the employee’s manager spending about five minutes to review the answers—hence the name 15Five.

Filed Under: Marketing & CX, Success Tagged With: Wootric

How & When To Survey Your Customers for NPS Feedback

October 16, 2015 By Jessica Pfeifer

Wootric - Maximize Customer Lifetime Value

When it comes to using Net Promoter Score surveys to gain insights from your customers, you probably have questions about sampling.

Filed Under: How to NPS, Marketing & CX, Product Dev, Success Tagged With: Wootric

Our Machine Learning Journey: From Zero to Customer Value in 12 months

May 17, 2018 By admin account

Wootric Machine Learning Journey

PART 1 At Wootric we collect hundreds of thousands of  NPS, CSAT and CES  survey responses every week. We do…

Filed Under: Sentiment & Text Analytics Tagged With: Wootric

6 Customer Engagement Tips from The Experts

August 31, 2015 By Wootric Team

Wootric - Maximize Customer Lifetime Value

Whether you specialize in customer experience, engagement, success, or service, you’re tasked with retaining and delighting customers all the time. Plus, you have to get to know them.

Filed Under: Marketing & CX, Success Tagged With: Customer Engagement, Customer Experience, Customer Success, Wootric, Wootric2

Ready to Tackle Customer Churn? Here’s How.

July 22, 2019 By Vikash Kumar

Ready to Tackle Customer Churn? Here's How.

Is there a business that hasn’t lost a single customer? Doubtful. Customer churn is inevitable. For this reason, maintaining superior…

Filed Under: Success Tagged With: Wootric

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