Create experiences that drive loyalty
Generate more feedback by leveraging single-question surveys. Trigger surveys at critical touch points throughout the customer journey, and make it frictionless for customers to leave feedback.
Custom NPS Filters
Create custom filters to suit your business goals. See how NPS varies by account, product version, or any user property you define.
- Websites and E-commerce: Understand sentiment by geography, platform, or purchase size.
- Product Teams: Get immediate feedback on product changes, accelerate product-led growth.
- SaaS: Monitor customer health and retain more customers.
Identify feedback themes
Create unlimited custom tags that match the high-value words you define, or let machine learning tell you what your customers are talking about and how they feel.
As responses come in, auto-categorizing feedback helps you surface issues, prioritize product improvements, or identify who should follow up.
Closed-loop feedback management
Route feedback to the appropriate teams based on score, and build automated workflows to trigger responses in your CRM or support platform.
View your rolling average NPS and response counts over time and keep tabs on upcoming trends in feedback.
Survey a sample of your customers every day with best practice NPS survey settings. Or, survey customers using parameters you define and automatically receive updates on customer sentiment.
Survey your customers at the right time, wherever they are.
Ask the right question in the right channel for contextual feedback. Explore our high response microsurveys below.