• Skip to main content
  • Skip to footer

Wootric

  • Home
  • Vision
  • Product
      • Product Overview

        VoC Feedback

        See what modern customer experience management software can do for you.

        Watch Video

      • CX Software
      • Customer Experience Management
      • Customer Journey Analytics
      • NPS • CSAT/PSAT • CES Surveys

      • TEXT & SENTIMENT ANALYTICS PLATFORM
      • CXInsight for Voice of Customer
      • Solutions
      • Customer Insights
      • Product Management
      • Operations
      • Customer Success
      • Human Resources
      • Support
      • Integrations
      • salesforce_block1Salesforce Surveys
      • intercom-block1  Intercom Surveys
      • slack2Slack
      • See all Integrations
    • Close
  • Pricing
  • Demo
  • Customers

      • Happy customers in over 75 countries around the world

        See all customer stories

      • FEATURED CUSTOMER: HOOTSUITE
      • Sterling_hootsuite_wootric_menu1
      • Case Studies
      • Customer Insights
      • Customer Journey
      • Product Optimization
      • Retention
      • Brand Advocacy
    • Close
  • Resources
      • CX Academy

        Whether you are new to CX or a Pro, find resources that will help you improve customer experience.

        Go to all Resources


        Blog

        CX trends, tactics and thought leadership.

        Go to the Blog

      • Improve CX

        VoC Feedback

        Learn how to use NPS, CSAT & CES surveys to optimize the customer journey.

        Access Webinar

      • CX for Every Stage

        VoC Feedback

        Learn how to grow your CX program in three stages: early, growth, enterprise.

        Get the eBook

      • Modern Guide to NPS

        VoC Feedback

        Eight ways to get the most from your Net Promoter Score program.

        Get the Guide

    • Close
  • Sign in
  • FREE ACCOUNT
  • Sign in

Sentiment & Text Analytics

How to Train AI to Analyze Your Customer Feedback

January 3, 2021 By Ryan Smith

Customer comments are the lifeblood of any CX program, giving you the “why” behind customers’ NPS, CES, and CSAT scores. But until recently, it’s been nearly impossible to make sense of feedback from hundreds of customers at a time. Using artificial intelligence (AI) to automate text analysis gives you the consistent and fast insights you […]

Filed Under: Marketing & CX, Sentiment & Text Analytics Tagged With: AI, text analytics, training sets

CX Tipping Point: 7 Signs You Need Text & Sentiment Analytics

November 2, 2020 By Lisa Abbott

The potential for machine learning to elevate the customer experience has everyone buzzing. AI-powered text and sentiment analysis can be an incredible solution for specific problems that CX pros face.  But how do you know when the time is right to move to the next level of CX? Are there new tools you can purchase […]

Filed Under: Marketing & CX, Sentiment & Text Analytics

CX Paradox: Valuable text analytics models don’t need to be 100% accurate

March 12, 2019 By Ryan Smith

Valuable text analytics don't need to be 100% accurate

The last few years have seen an explosion in companies adopting artificial intelligence (AI) and machine learning (ML) solutions into their business pipeline. Huge advancements in applications of this technology in the customer experience sector are giving CX teams an edge when it comes to improving customer experience. Natural language processing (NLP) has made it possible […]

Filed Under: Marketing & CX, Sentiment & Text Analytics

Alert HR Staff to Trends in Employee Feedback using Wootric

January 21, 2019 By Elisha Zhang

Are you using pulse surveys to monitor employee engagement? What are reviews from candidates and former employees on Glassdoor telling your potential hires? When you use machine learning to auto-categorized feedback from these internal and external sources, you can better understand the drivers of employee experience metrics.  Watchlist reports in Wootric CXInsight™ can alerted to […]

Filed Under: Marketing & CX, Sentiment & Text Analytics

G2 Crowd Grid for Enterprise Feedback Management (Winter 2019)

January 9, 2019 By Lisa Abbott

We’re delighted to share that Wootric has once again been recognized as a “High Performer” in the G2 Crowd Grid Report for Enterprise Feedback Management. “In a few short years, the Wootric platform has evolved from an NPS survey tool to an AI-powered, enterprise-ready Voice of Customer solution.  The fact that we have garnered stellar […]

Filed Under: Company, Marketing & CX, Product Dev, Sentiment & Text Analytics, Success

Top 5 Blog Articles for CX Practitioners in 2018

December 21, 2018 By Elisha Zhang

Here at Wootric we pride ourselves on providing information about trends and best practices that can help our CX champions shine. Well, four more seasons have come and gone! These are the articles that resonated the most with our readers in 2018.  If you missed any, here is your chance to get caught up and […]

Filed Under: How to NPS, Marketing & CX, Product Dev, Sentiment & Text Analytics, Success

How to Alert Stakeholders to Customer Feedback Trends using Watchlist Reports

December 17, 2018 By Elisha Zhang

Banks alert you about suspicious activity on your account and let you set alerts for when your accounts fall below a certain amount. You can get similar, automated alerts when it comes to Voice of the Customer data. As a CX practitioner, you probably log in to your customer feedback management platform periodically to make […]

Filed Under: Marketing & CX, Product Dev, Sentiment & Text Analytics

How Sentiment Analysis Improves Employee Engagement in Healthcare

October 19, 2018 By Lisa Abbott

Employers know that hiring individuals who are a good fit is important to the company’s ultimate success, but not everyone recognizes that hiring is just the beginning. In the healthcare industry in particular, where burnout rates have been increasing at alarming rates, monitoring employee sentiment and getting feedback to improve their engagement is crucial to […]

Filed Under: Marketing & CX, Sentiment & Text Analytics

How to Tackle the #1 Problem Product Teams Face: Customer Feedback

September 24, 2018 By Nichole Elizabeth DeMeré

  What’s your biggest problem as a Product Dev professional? Too many demands and not enough time? Limited resources? Oddly enough, none of those topped the list for Hiten Shah’s crowd. Hiten Shah (of KISSmetrics, Crazy Egg, and Quick Sprout fame) recently wrote in his newsletter that “the problems people have on Product teams fall […]

Filed Under: Product Dev, Sentiment & Text Analytics

Four Technologies Reshaping the Customer Experience

August 21, 2018 By Wootric Team

Four Technologies Reshaping CX Feature Image

This article was contributed by Ryan Gould, VP of Strategy and Marketing at Elevation Marketing. How we live and communicate are evolving at lightning speed thanks to one thing: Technology. Consider the realities: as recently as even 2007 the modern smartphone didn’t exist, AI was still a science fiction notion, and the idea of self-driving cars […]

Filed Under: Marketing & CX, Sentiment & Text Analytics

  • Go to page 1
  • Go to page 2
  • Go to Next Page »

Footer

PRODUCTS

  • Net Promoter Score
  • Customer Satisfaction (CSAT/PSAT)
  • Customer Effort Score (CES)
  • Surveys
  • Text & Sentiment Analytics
  • Integration Partners
  • Pricing

RESOURCES

  • Help Center
  • E-BOOK: The Modern Guide to NPS
  • E-BOOK: CX from Startup to Enterprise
  • WEBINAR: CX Metrics to Improve Customer Journey
  • WEBINAR: Using Text & Sentiment Analytics to Improve CX

FOR DEVELOPERS

  • Documentation
  • Security
  • Engineering Blog

COMPANY

  • About
  • Product Updates
  • Customer Stories
  • Blog
  • Careers
  • Press & News
  • Contact Us

STAY CONNECTED

CX BASICS

  • Net Promoter Score
  • Customer Satisfaction
  • Customer Effort Score
  • Voice of the Customer (VOC)
Copyright © 2021 | Wootric | All rights reserved | Privacy | Terms of Service

NPS is a registered trademark, and Net Promoter Score is a service mark, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.


Mobile Analytics

  • Home
  • Vision
  • Product
    ▼
    • CX SOFTWARE
    • > Customer Experience Management
    • > Customer Journey Analytics
    • > NPS • CSAT/PSAT • CES Surveys
    • TEXT & SENTIMENT ANALYTICS PLATFORM
    • > CXInsight for Voice of Customer
    • > CXInsight for Voice of Employee
    • SOLUTIONS
    • INTEGRATIONS
  • Pricing
  • Demo
  • Customers
  • Resources
  • Sign In
  • Sign Up