Omni-Channel Customer Feedback You know your business inside and out. You know that listening to customers and responding to their…
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New NPS Features: Intercom & Slack Integrations, MultiUser, Multi-Account & More
The development team is having a busy summer! Here is a review of new features now released to Wootric customers:…
CX Tipping Point: 7 Signs You Need Text & Sentiment Analytics
The potential for machine learning to elevate the customer experience has everyone buzzing. AI-powered text and sentiment analysis can be…
Case Study: How Entelo uses
In-app Customer Feedback to Prevent Churn
There are executives that talk a lot about valuing customer happiness, and then there’s Loni Spratt. Spend even a few minutes around Loni, Director of Customer Success at Entelo, and you’ll understand that it’s not just talk for her. She’s truly passionate about keeping customers satisfied, and it’s no wonder that she fits right in at a company like Entelo.
Net Promoter Score: The Growth Marketer’s Secret Weapon
Growth marketers today have unprecedented access to customer insights, and we are awash in metrics and data. We have become…
Making Time for Values
We were a young company even within the framework of startups. When my business coach Shane Metcalf suggested I sit down with my…
How to Get Others in Your Company to Care About What Customers are Saying
Congrats! You are in charge of collecting feedback from your customers and it’s flowing in fast. The C-suite is eager…
Using Industry Benchmarks to Set a Good Net Promoter Score (NPS) Goal
“What grade did you get?” Do you remember getting asked that question in grade school? Or maybe you were the…
Four Significant Ways that AI is Quickly Changing the Customer Experience Landscape
As a customer, how many times have you waited to get in touch with a customer support agent on the…
Leverage NPS Surveys to Boost Brand Advocacy
“Net Promoter Score,” also known as NPS, is the metric of choice for measuring customer loyalty. The magic lies in the answer to one simple question you’ll find on almost every company survey: “How likely are you to recommend us to a friend or colleague?”