You are probably using Slack, the wildly successful communication app that’s replaced email in just about every company from AirBnB…
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Wootric Announces New AI Insights and Global Targeting for Enterprise Customer Experience Champions
With new product enhancements, Wootric empowers CX champions to evangelize and democratize insights from customer and employee journey feedback, at…
How We Migrated from Heroku PostgreSQL to AWS RDS
by German Monfort (@gmonfort) and Prabhat Jha (@prabhatjha) We recently moved our main production SQL database from Heroku PostgreSQL to AWS RDS….
Gather NPS Data in Your Mobile App Without Touching Code with mParticle
We all know mobile apps live and die by user engagement. What’s the best way to understand why some app users love you, and why others disappear? What actions should you prioritize to boost user engagement? Many young companies choose the Net Promoter Score process. NPS surveys offer a lean way to gather meaningful feedback, and align a team around user happiness.
How to Use Slack & Microsoft Teams to Gauge #WFH Employee Experience
Working from home is a big, sudden adjustment for your employees. Your people are figuring out how to get their…
6 Tips to Make Your Customer Service Emails More Effective
When you work in customer service you deal with hundreds of emails in a day. So, it can be easy…
Do You Need a CX Operations Manager?
CX Operations, or Customer Operations, is all about the systems, automation, and lines of communication that make possible a unified,…
How to Write Email Survey Subject Lines That Increase Your Open Rates
Micro-surveys are the key to gaining the customer feedback you need to power your CX program, and many of these…
What is NPS: the Concept and Formula
You hear the term tossed around in most any meeting focused on customers: “What’s the NPS? How many Promoters do…
What is easy?
It’s a concise and powerful word. Easy is simple, easy is effortless. Easy takes me to a place where I can free up valuable time to focus on other things, perhaps things that matter more. Or perhaps things that are more complex. I can get the fundamentals out of the way, and get to the meaty, challenging bits.