Employers know that hiring individuals who are a good fit is important to the company’s ultimate success, but not everyone…
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What Customer Success means now, during the COVID-19 pandemic
Three years ago, I wrote a post on “How to start a customer success program from scratch” and outlined all…
Qualitative Data & Reaching Problem-Solution Fit & Product-Market Fit: An Interview with Morgan Brown
Since we’re both in the business of qualitative data, Wootric reached out to Morgan Brown to interview him for his expertise in the field.
Customer Lifetime Value: A Guide to the Northstar Revenue Metric
The technical definition of Customer Lifetime Value (CLV) is the revenue earned from a single customer over time. It’s an…
Designing User Interface (UI) for AI-powered Customer Feedback Insights
Wootric has always been a customer feedback platform that values each user’s feedback and over time we’ve gathered millions of…
How to Tackle the #1 Problem Product Teams Face: Customer Feedback
What’s your biggest problem as a Product Dev professional? Too many demands and not enough time? Limited resources? Oddly…
Tagging: How To Make The Most of Open-Ended NPS Feedback
The Wootric team is excited to announce a new feature: Tagging. A tag is a label you may create and optionally apply to individual NPS survey responses for the purpose of filtering, sharing and performing trend analysis. Our users can now create an unlimited number of custom tags and associate them with NPS responses.
Auto-Analyzing Sentiment in Survey Feedback using NLP: How Do Customers Feel About Your People?
Prabhat Jha is CTO of Wootric. He tweets @prabhatjha. Wootric uses CX metrics — Net Promoter Score, Customer Satisfaction and Customer…
The Joy of Net Promoter Score: Sharing Customer Praise
Gathering Net Promoter Score feedback isn’t just about receiving critique and feature requests. An important growth component of an NPS…
Find Your Tribe: How Modern Marketers Use NPS to Drive Growth
The best way for marketers to learn strategies for how to grow a company is to harness the experiences of…