You are probably using Slack, the wildly successful communication app that’s replaced email in just about every company from AirBnB…
How to Use Slack and Net Promoter Score Data to Create a Customer-Focused Culture
Q&A: Prabhat Jha takes the CTO helm at Wootric
Prabhat Jha joined Wootric as CTO in June 2016. His expertise in developing enterprise software includes Java EE, distributed computing,…
Customer Success Managers: Prove Your Worth and Get a Raise with Leading Indicators
Do you know your worth to your company? Do your bosses know? What if you had metrics that showed, in…
New NPS Features: Intercom & Slack Integrations, MultiUser, Multi-Account & More
The development team is having a busy summer! Here is a review of new features now released to Wootric customers:…
The Future of Net Promoter Score is Here: from Lagging Indicator to Crystal Ball
Revenue growth and profitability – are the two metrics the C-Suite cares about the most. They tell you exactly how…
How to Get Higher Response Rates in the Age of Survey Fatigue
Fred Reichheld invented the Net Promoter Score (NPS) survey 14 years ago to better gauge customer desires and loyalty, and…
Find Your Tribe: How Modern Marketers Use NPS to Drive Growth
The best way for marketers to learn strategies for how to grow a company is to harness the experiences of…
5 Effective Methods for Measuring Customer Loyalty
This week we are sharing this comprehensive post by Pascal van Opzeeland who originally published it on Userlike’s blog. The…
Why My Success Metric is Net Promoter Score
I’m a big believer in what has rightly become the most acclaimed happiness metric in business today: Net Promoter Score….
Personal Service at Scale – The Secrets of Ari Klein, Head of Customer Success at DocSend
Ari Klein is one of those rare people who is equally comfortable discussing the finer points of human relationships as…