There is a thriving Meetup group of Customer Success professionals here in the San Francisco Bay Area. Customer Success is…
How SaaS Companies Do NPS: Learning from Customer Success at HelloSign and Optimizely
ETL your Wootric data with Stitch
TLDR: Our partner Stitch enables our customers to automatically import their Wootric data into Amazon Redshift, Google BigQuery, and Postgres…
Net Promoter Score: The Growth Marketer’s Secret Weapon
Growth marketers today have unprecedented access to customer insights, and we are awash in metrics and data. We have become…
Securing Our Perimeter: Protecting our App and Making Security a Habit
The Rails core team takes security very seriously which means that we have a great foundation to build our apps…
Wootric launches Net Promoter Score for Salesforce on the AppExchange
Wootric, the Net Promoter Score platform for boosting customer happiness, has launched the Wootric Net Promoter Customer Feedback survey application…
Top 10 Myths about Customer Success — Busted!
We’ve seen so many myths out there about how best to do Customer Success, propagated by well-meaning CSMs and business…
There is a Correlation between CX and Revenue Growth – and Here’s the Data to Back It Up
“Our conclusion: superior CX drives superior revenue growth.” – Harley Manning, Forrester “Customers who had the best past experiences spend…
This is Fine: Engineering War Stories (and What We Learned) in 2016
2016 has been a wild ride. The engineering team at Wootric has had our fair share of ups and downs…
Our Top 5 Blog Posts of 2016: Net Promoter Score and Customer Loyalty
The Wootric blog brings insight, how-tos, and good advice to professionals that are taking a cross-functional, rigorous approach to boosting customer…
2017 Trends in CX: Expert Advice for Marketing, Customer Success and Customer Support
As we enter 2017, what trends are shaping how companies are treating Customer Experience (CX)? What obstacles, challenges or blind…