More than two-thirds of the Fortune 1000 list currently use Net Promoter Score, a customer loyalty metric introduced by Fred…
The Loyalty Metric: A Brief History of Net Promoter Score and How to Use it in Practice Today
How Net Promoter Score Champions Can Get Buy-in from Other Teams
If you are the Net Promoter Score champion in your company, you know that every function in your company can…
Our product: What we’ve built, what’s next & why
An update from our product leaders: Deepa Subramanian is CEO of Wootric. Prabhat Jha joined Wootric one year ago as…
Integrate Wootric with any database using Xplenty
Wootric data gives you valuable, actionable information about customer experience and the success of your business efforts. And, to make…
3 Must-Haves for a Successful CX Transformation
A few years ago, Forrester declared that we have entered “the age of the customer” — a fundamental shift of…
How to Get More from Your Net Promoter Score Program
This post is a collaboration with our partner Amity, a powerful customer success software platform. NPS is a simple one-question…
How to Start a Customer Success Program from Scratch
If your SaaS company hasn’t leapt on board the Customer Success train yet, it’s likely due to “focusing on other…
Hot Topics in Customer Success (with Hot Sauce!) – A New Video Series from Wootric
CLICK TO ACCESS THE FIRST VIDEO NOW! Today Wootric launches a video series designed to tap the wisdom of Customer…
Why SaaS Companies Need Net Promoter Score Feedback from End Users
If you are like most B2B SaaS company leaders, you send your buyers an Net Promoter Score survey out to…
Get Higher Survey Response Rates: Prove To Customers That You Are Listening
“How do I boost my customer survey response rates?” As head of Customer Success at Wootric, this is a question…