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Sue Duris

3 Must-Haves for a Successful CX Transformation

July 17, 2017 By Sue Duris

3-MUST-HAVES-for a successful CX Transformation

A few years ago, Forrester declared that we have entered “the age of the customer” — a fundamental shift of power away from businesses to customers who now have the resources to get what they want, where, when and how they want it. These empowered customers are changing how business is done, whether companies are […]

Filed Under: Marketing & CX

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