It’s a concise and powerful word. Easy is simple, easy is effortless. Easy takes me to a place where I can free up valuable time to focus on other things, perhaps things that matter more. Or perhaps things that are more complex. I can get the fundamentals out of the way, and get to the meaty, challenging bits.
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Employers know that hiring individuals who are a good fit is important to the company’s ultimate success, but not everyone recognizes that hiring is just the beginning. In the healthcare industry in particular, where burnout rates have been increasing at alarming rates, monitoring employee sentiment and getting feedback to improve their engagement is crucial to […]
CX Operations, or Customer Operations, is all about the systems, automation, and lines of communication that make possible a unified, cross-functional, customer journey approach to improving customer experience. Do you need a CX Operations manager dedicated to this effort? Let’s find out. Getting customers to fall in love with your company requires understanding the entire […]
When you work in customer service you deal with hundreds of emails in a day. So, it can be easy to lose sight of just how important each one is. A single negative interaction can be enough to turn a person off your business. People like to feel as if their problem matters to the […]
The best way for marketers to learn strategies for how to grow a company is to harness the experiences of other business leaders and entrepreneurs. Serial entrepreneur and angel investor, Jason Calacanis, knows this very well, which is why he created the successful online show This Week in Startups (TWIST). On a recent ‘Jam Session’ of TWIST, Jason […]
Is there a business that hasn’t lost a single customer? Doubtful. Customer churn is inevitable. For this reason, maintaining superior customer experience in a world of insurmountable choice and lagging brand loyalty is of utmost importance. Now I’m no mind reader, but since you’re still here, I’ll assume that you’re struggling with generating new demand […]