What is empathy? Empathy is the ability to understand and share the feelings of another. For Product Managers looking to…
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Find Your Tribe: How Modern Marketers Use NPS to Drive Growth
The best way for marketers to learn strategies for how to grow a company is to harness the experiences of…
6 Tips to Make Your Customer Service Emails More Effective
When you work in customer service you deal with hundreds of emails in a day. So, it can be easy…
Do You Need a CX Operations Manager?
CX Operations, or Customer Operations, is all about the systems, automation, and lines of communication that make possible a unified,…
How Sentiment Analysis Improves Employee Engagement in Healthcare
Employers know that hiring individuals who are a good fit is important to the company’s ultimate success, but not everyone…
What is NPS: the Concept and Formula
You hear the term tossed around in most any meeting focused on customers: “What’s the NPS? How many Promoters do…
What is easy?
It’s a concise and powerful word. Easy is simple, easy is effortless. Easy takes me to a place where I can free up valuable time to focus on other things, perhaps things that matter more. Or perhaps things that are more complex. I can get the fundamentals out of the way, and get to the meaty, challenging bits.
B2B Now Feels B2C. Here’s How to Consumerize Your Enterprise Product
Customer expectations drive the value of CX. Continuously meet or exceed expectations, and delighted customers will return and even become…
NPS: A Big Metric in a Small Package
There’s been some great chatter over the past year about the most meaningful metrics to measure in an online business. I’ve seen posts by growth hackers (Brian Balfour, Hubspot), VCs (Kevin Colleran, General Catalyst), and influencers (Danny Crichton, TechCrunch) talking about the ‘essentials’ — the numbers that are worth the time to track, and the ones that help you, your team, and present or future investors gauge your progress and success as an organization.
Introducing Wootric
Wootric is a modern customer delight tool for online businesses.