In the modern consumer-led environment, the customer experience is of paramount importance. Whether you’re offering omnichannel contact center solutions like…
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What Customer Success means now, during the COVID-19 pandemic
Three years ago, I wrote a post on “How to start a customer success program from scratch” and outlined all…
Qualitative Data & Reaching Problem-Solution Fit & Product-Market Fit: An Interview with Morgan Brown
Since we’re both in the business of qualitative data, Wootric reached out to Morgan Brown to interview him for his expertise in the field.
What We Built in 2018: Text Analytics, Enhanced Survey Platform & More
Last year we blogged about how Wootric prioritizes people, product and process to build products that our customers love. We…
Our Machine Learning Journey: From Zero to Customer Value in 12 months
PART 1 At Wootric we collect hundreds of thousands of NPS, CSAT and CES survey responses every week. We do…
Gauging SaaS Customer Experience around the Globe? Ask Your Customers for Feedback in their Native Tongue
As SaaS businesses scale, having the ability to sell and provide support in multiple languages becomes a competitive advantage. It…
Net Promoter Score: The Growth Marketer’s Secret Weapon
Growth marketers today have unprecedented access to customer insights, and we are awash in metrics and data. We have become…
Why Every Sales Rep Should Care About Their Company’s Net Promoter Score
We all have that friend in our network crushing it at that hot startup. The comp plan is amazing, 8…
More Than a Metric: The Net Promoter Score Cycle
Imagine a lion tamer in the center of a circus ring, whip in one hand, a wooden chair in the other. The lion stares at the man, unsure of its next move. The crowd waits anxiously for the lion to strike — but nothing happens. The angry lion has been tamed, without brute force or coercion.
Four Technologies Reshaping the Customer Experience
This article was contributed by Ryan Gould, VP of Strategy and Marketing at Elevation Marketing. How we live and communicate are…