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Ray Sohn

Announcing Command Line Surveys – Get NPS Feedback from Developers

April 1, 2018 By Ray Sohn

Command Line Surveys from Wootric

Our mission at Wootric is to help you win customers for life. One way we do this is by giving you the power to survey your customers across multiple channels. We serve customers in over 70 countries worldwide and have received over 2 million survey responses across web, mobile app, email and SMS. We are […]

Filed Under: Uncategorized

This is Fine: Engineering War Stories (and What We Learned) in 2016

January 3, 2017 By Ray Sohn

This is Fine - Adult Swim

2016 has been a wild ride. The engineering team at Wootric has had our fair share of ups and downs and I thought it would be fun to collect some of our best war stories for posterity. Here is a list of things that happened, and what we are doing differently as a result. 1. […]

Filed Under: Uncategorized

Building a Net Promoter Score Tool is Easy, Until It Isn’t

October 26, 2015 By Ray Sohn

I joined Wootric last spring as the first full-time engineering hire. When I’m not busy scaling out our infrastructure, designing APIs or squashing bugs, I enjoy writing about our technology.

Filed Under: Product Dev

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NPS is a registered trademark, and Net Promoter Score is a service mark, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.


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