So you’ve been hired to implement a CX program in your organization, or maybe you already have one in effect….
A CX Program Playbook for Customer Insights Professionals
Four Significant Ways that AI is Quickly Changing the Customer Experience Landscape
As a customer, how many times have you waited to get in touch with a customer support agent on the…
Customer Experience Enablement: What it is and How it Can Help Your Business Bottom Line
Since you’re here on the Wootric blog, you probably already know that providing a high-quality experience to your customers is…
Lee Jacobs on the Connection Between Customer-Centricity and Startup Success
We recently sat down with early stage investor Lee Jacobs to get his take on the connection between customer centricity…
Has your NPS program become…boring?
As purveyors of customer experience management software, we are fans of using the Net Promoter Score (NPS) system to boost customer…
CX Paradox: Valuable text analytics models don’t need to be 100% accurate
The last few years have seen an explosion in companies adopting artificial intelligence (AI) and machine learning (ML) solutions into…
CX Experts We Love
Why do we love whom we love? It’s a question for the ages, unanswerable by poets, philosophers or songwriters. And…
The Art of Prioritization: How product teams avoid half-baked features, zombie products, and disengaged engineers
It’s the nature of Product Dev to be weighed down with urgent requests, nice-to-haves, absurd asks, and bugs to fix…
Alert HR Staff to Trends in Employee Feedback using Wootric
Are you using pulse surveys to monitor employee engagement? What are reviews from candidates and former employees on Glassdoor telling…
6 Tips to Make Your Customer Service Emails More Effective
When you work in customer service you deal with hundreds of emails in a day. So, it can be easy…