Now more than ever companies must listen and respond to customer feedback. Positive customer experience not only wins you loyal…
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Two Big CX Trends: Why You Need Text & Sentiment Analysis of Survey Responses
Wootric’s text analytics platform analyzes survey responses using Natural Language Processing (NLP.) Learn More The challenge of open-ended feedback Qualitative feedback…
More Insight, More Impact: Expand Your CX Program to Expert Level
As your company grows to enterprise levels, you need to expand your CX program. You’re already focused on the entire…
Customer Experience Quotes from Experts on the Cutting Edge
“Customer experience” is a phrase that is generating increasing amounts of buzz. It’s grown from a philosophical understanding of the…
Leverage NPS Surveys to Boost Brand Advocacy
“Net Promoter Score,” also known as NPS, is the metric of choice for measuring customer loyalty. The magic lies in the answer to one simple question you’ll find on almost every company survey: “How likely are you to recommend us to a friend or colleague?”
Wootric Announces New AI Insights and Global Targeting for Enterprise Customer Experience Champions
With new product enhancements, Wootric empowers CX champions to evangelize and democratize insights from customer and employee journey feedback, at…
There is a Correlation between CX and Revenue Growth – and Here’s the Data to Back It Up
“Our conclusion: superior CX drives superior revenue growth.” – Harley Manning, Forrester “Customers who had the best past experiences spend…
Why Every Sales Rep Should Care About Their Company’s Net Promoter Score
We all have that friend in our network crushing it at that hot startup. The comp plan is amazing, 8…
Building a Net Promoter Score Tool is Easy, Until It Isn’t
I joined Wootric last spring as the first full-time engineering hire. When I’m not busy scaling out our infrastructure, designing APIs or squashing bugs, I enjoy writing about our technology.