The best way for marketers to learn strategies for how to grow a company is to harness the experiences of…
Find Your Tribe: How Modern Marketers Use NPS to Drive Growth
5 Effective Methods for Measuring Customer Loyalty
This week we are sharing this comprehensive post by Pascal van Opzeeland who originally published it on Userlike’s blog. The…
Why My Success Metric is Net Promoter Score
I’m a big believer in what has rightly become the most acclaimed happiness metric in business today: Net Promoter Score….
Personal Service at Scale – The Secrets of Ari Klein, Head of Customer Success at DocSend
Ari Klein is one of those rare people who is equally comfortable discussing the finer points of human relationships as…
A 4-Step Process for Aligning Every Employee Around Improving Customer Experience
The name of the game is collaboration. You may have an engineer delivering excellent code, or a business development associate…
“I Almost Lost a Customer When Our Champion Left”: A Customer Success Story from Zuora
In this final post in our series of Customer Success war stories, we have a sterling example of success. Rachel…
An Early Customer Thinks They’ve “Outgrown” Your Product: A Customer Success Close-Call
Here is Part 2 of our series, Customer Success Failure: How the Pros Lost Customers (and Learned from it). Pros share…
Career Tip for Product Managers: Build Bridges, Not Just Products
As a product manager, your vision drives the heart of your company. You might be responsible for the product development…
Zapier Integration is Live! Connect NPS, CSAT & CES Survey Data to All Your Apps
In case you haven’t heard, Zapier is the application that lets you easily “zap” data from one workflow application to…
Announcing Wootric’s First Round of Funding
Today is an exciting day for Wootric. We founded Wootric in 2014 after realizing that businesses struggle when it comes to managing customer feedback…