We’re excited to announce that our Zapier integration is live! In case you haven’t heard, Zapier is the application that lets you easily “zap” data from one workflow application to another and trigger actions. This is a boon to companies that use multiple platforms to support different functions, and need their data to move seamlessly between those silos. Best of all, zaps require no coding skills. Hello, marketers and customer success!
Zapier can help you make your Wootric NPS data more actionable by automatically triggering actions in systems your company already uses. Here are three ways to use Zapier + Wootric:
Close the loop with customers
If someone scores you 6 or below (a Detractor), let Zapier immediately create a ticket in your customer support system, like Zendesk. When someone scores you a 9 or 10 (a Promoter, yay!), it is a great time to say thank you or to ask for a that customer’s support. How about creating a Trello card to prompt an associate to do a personal reach-out to say thank you?
Better customer intelligence
Is Customer A happy or unhappy right now? Make sure Sales and Customer Success are in the know by zapping survey responses into your CRM. For example, create custom objects in Salesforce or trigger a conversation in Intercom.
Share NPS data with the whole team
Here at Wootric we have a Slack channel dedicated to our NPS data. Everyone in our company instantly sees our own Wootric survey results. We can celebrate the successes, and quickly respond to a customer if there is ever an issue. This simple action helps keep our team aligned around customer happiness.
Of course, with over 500 apps in Zapier’s directory, you can get very creative — and very productive. Audrey Melnick used Zapier as the glue to build a full end-to-end stack of tools to automate her Net Promoter System using Wootric data. Check out her diagram for inspiration.
Start getting free in-app Net Promoter Score feedback today. Signup for Wootric.