Effort. We’re taught to praise it, get really good at avoiding it, and really, would rather do without it. Effort…
CES: New Ways SaaS Companies are Using Customer Effort Score
Tips on Improving Customer Experience from Six CX Experts
Why is Customer Experience becoming the primary way companies differentiate themselves in an increasingly crowded market? How does CX pave…
Introducing Wootric CXInsight™: AI-powered Analysis of Qualitative Data
UPDATE: CXInsight is now in production, delivering value to our customers every day. Sign up for a demo of Wootric CXInsight™…
A Look Under the Hood: AI for CX at Wootric
by Prabhat Jha (@prabhatjha) and Ryan Smith (@rnsmith49) UPDATE May 2018: Read a current account of our progress here. Today…
The Customer Journey Mapping Guide to Getting Started
A customer journey map is a diagram of all the places customers come into contact with your brand, online or…
Customer Experience Quotes from Experts on the Cutting Edge
“Customer experience” is a phrase that is generating increasing amounts of buzz. It’s grown from a philosophical understanding of the…
Women in Tech 2017: Perspectives from a Female CEO
In honor of Women’s Equality Day in the U.S., Wootric CEO Deepa Subramanian took time to answer questions about being…
The Loyalty Metric: A Brief History of Net Promoter Score and How to Use it in Practice Today
More than two-thirds of the Fortune 1000 list currently use Net Promoter Score, a customer loyalty metric introduced by Fred…
How Net Promoter Score Champions Can Get Buy-in from Other Teams
If you are the Net Promoter Score champion in your company, you know that every function in your company can…
Our product: What we’ve built, what’s next & why
An update from our product leaders: Deepa Subramanian is CEO of Wootric. Prabhat Jha joined Wootric one year ago as…