The technical definition of Customer Lifetime Value (CLV) is the revenue earned from a single customer over time. It’s an…
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6 Tips to Make Your Customer Service Emails More Effective
When you work in customer service you deal with hundreds of emails in a day. So, it can be easy…
5 Effective Methods for Measuring Customer Loyalty
This week we are sharing this comprehensive post by Pascal van Opzeeland who originally published it on Userlike’s blog. The…
4 Interesting Ways Slack & Other Brands Use Net Promoter Score Data
Think of NPS, or Net Promoter Score, like rocket fuel. If you leave it alone, it won’t do much. But when you load it into a responsive, proactive, customer-driven company: blast off.
How to Automate Closing the Loop on Customer Feedback
Gearing up to launch a customer experience management program can be a huge project. Companies often struggle with survey deployment,…
Feedback: Bagels and the Art of Real-time Customer Listening
Feedback is a powerful concept. The word itself sets you up for improvement—even success. And, so, for your online business (as a software-as-a-service (SaaS) provider with customers, a blogger with an audience, or an e-commerce product with a market), you want to solicit—heart-in-hand—feedback.
Our Top 5 Blog Posts in 2015: Boosting Customer Happiness with Net Promoter Score
We launched the Wootric blog in 2015 to educate online businesses about using Net Promoter Score to align teams around boosting customer happiness, and to tell our own story of growth. These five posts were the most popular this year. Did you miss any of them? Here is your chance to click and read!
How a CRM Helps Startups and SMBs Boost Brand Reputation
This post is contributed by the Insightly Content Team. With a combined experience spanning more than two decades, the Insightly…
“I Almost Lost a Customer When Our Champion Left”: A Customer Success Story from Zuora
In this final post in our series of Customer Success war stories, we have a sterling example of success. Rachel…
Using Industry Benchmarks to Set a Good Net Promoter Score (NPS) Goal
“What grade did you get?” Do you remember getting asked that question in grade school? Or maybe you were the…