Before coming to Wootric for a summer internship, my programming experience was limited. I had taken a couple of object-oriented classes in Java and that was about it. I quickly found that my in-class experience did not immediately translate into workplace competency.
Clean Code: Please, Do It for the Interns
6 Customer Engagement Tips from The Experts
Whether you specialize in customer experience, engagement, success, or service, you’re tasked with retaining and delighting customers all the time. Plus, you have to get to know them.
4 Creative Ways to Make Your SaaS Business Customer-Centric
Are you trying to improve the way you treat customers at your Software-as-a-Service (SaaS) business?
A/B Testing to Optimize Customer Happiness using Net Promoter Score at Magoosh
Magoosh is all about making sure our students are well educated and happy. But we’re also a data-driven business that uses metrics to make decisions — vague notions of happiness are nice, but we want numbers!
More Than a Metric: The Net Promoter Score Cycle
Imagine a lion tamer in the center of a circus ring, whip in one hand, a wooden chair in the other. The lion stares at the man, unsure of its next move. The crowd waits anxiously for the lion to strike — but nothing happens. The angry lion has been tamed, without brute force or coercion.
Segment Integration– Use Wootric NPS without touching code
In-product tools can be extremely valuable to a business. Google Analytics, Mixpanel, Optimizely, Crazy Egg…I’m sure we all have a few we can’t live without. But if your technical resources are constrained, even the easiest tools to install end up somewhere in the development pipeline. As the non-technical side of the house, I know how hard it can be to wait to test out a new shiny tool.
Wootric + Intercom: Closing the Net Promoter Score Loop
Here at Wootric we’re big fans of Intercom. We use it ourselves to have meaningful conversations with our customers. Not surprisingly, our customers also tend to share the same passion for reaching their own customers in product, in the experience.
NPS for SaaS: 3 Tips for a Stronger Implementation
Net Promoter Score is a powerful and easy way to get a temperature check on your customers. And Software-as-a-Service, like any business, can benefit from customer listening.
Why I Love My Unhappy Customers (and why you should, too!)
“You Guys Suck.”
Yup, I’ve gotten that feedback from a customer. And I’ve learned to cherish it. Here’s why I love my unhappy customers.
Making Time for Values
We were a young company even within the framework of startups. When my business coach Shane Metcalf suggested I sit down with my…