Wootric, the Net Promoter Score platform for boosting customer happiness, has launched the Wootric Net Promoter Customer Feedback survey application…
Wootric launches Net Promoter Score for Salesforce on the AppExchange
Top 10 Myths about Customer Success — Busted!
We’ve seen so many myths out there about how best to do Customer Success, propagated by well-meaning CSMs and business…
There is a Correlation between CX and Revenue Growth – and Here’s the Data to Back It Up
“Our conclusion: superior CX drives superior revenue growth.” – Harley Manning, Forrester “Customers who had the best past experiences spend…
Our Top 5 Blog Posts of 2016: Net Promoter Score and Customer Loyalty
The Wootric blog brings insight, how-tos, and good advice to professionals that are taking a cross-functional, rigorous approach to boosting customer…
2017 Trends in CX: Expert Advice for Marketing, Customer Success and Customer Support
As we enter 2017, what trends are shaping how companies are treating Customer Experience (CX)? What obstacles, challenges or blind…
WEBCAST VIDEO: How to Build Products that Developers Love
In this video, Alan Ho (Head of Developer Relations at Apigee, now part of Google) & Prabhat Jha (CTO of…
Don’t Underestimate the Power of Emotion to Drive Customer Loyalty
Emotion is coming to the forefront of Customer Experience (CX) management, not because it’s warm and fuzzy, and not because…
In-app, Email or SMS Surveys? How to Choose the Best Customer Feedback Channels for Your Business
Omni-Channel Customer Feedback You know your business inside and out. You know that listening to customers and responding to their…
How a CRM Helps Startups and SMBs Boost Brand Reputation
This post is contributed by the Insightly Content Team. With a combined experience spanning more than two decades, the Insightly…
Net Promoter Score for Startups: Saastr’s Jason Lemkin and Wootric CEO Deepa Subramanian on NPS as a KPI
Jason Lemkin, the founder of SaaStr, interviewed Wootric CEO and cofounder Deepa Subramanian at Dreamforce 2016, getting her thoughts on…