We are excited to participate as a sponsor at the Gainsight PULSE 2018 Customer Success Event on April 10-11 in…
Wootric brings Modern Customer Feedback Management to Gainsight PULSE 2018
Communication Tips & Tools for Customer Success Managers
In Customer Success, communication with accounts can make or break the job. Upping your skills—and having the right tools to…
Why You Should Abandon Long Customer Surveys (and Use Always-On Microsurveys Instead)
When was the last time you completed the long survey you ask your customers to fill out? This is a…
The Joy of Net Promoter Score: Sharing Customer Praise
Gathering Net Promoter Score feedback isn’t just about receiving critique and feature requests. An important growth component of an NPS…
Time Management for Customer Success Managers
How many times have you wished for another pair of hands or a couple more hours in the day to…
How to Use Webhooks to Turn Your Software Platforms into a Digital Relay Team
Bang! The starter pistol has fired for the relay race and you’re sprinting to get the baton to the next…
Blended AI will Improve Customer Experience (CX), But Keep It Human
“We believe that in 2018, the use of blended AI will help improve sales outcomes and reduce customer servicing costs….
How to Choose the Best Net Promoter Score Software for Your Business
You’ve decided to implement an NPS program to increase customer loyalty, but now you’ve got to wade through the pool…
Gauging SaaS Customer Experience around the Globe? Ask Your Customers for Feedback in their Native Tongue
As SaaS businesses scale, having the ability to sell and provide support in multiple languages becomes a competitive advantage. It…
Adopting AI to Improve CX? 5 Prerequisites for Success
AI-driven applications are hot and getting hotter. Forrester’s 2018 survey respondents who said they are investing in AI increased from…