I’m biased – I like the Net Promoter Score system, and I’m going to tell you why (in a minute)….
The Real Pros & Cons of Net Promoter Score
Wootric + Salesforce: A Customer-focused Collaboration
A new milestone for Wootric! We are very proud to announce that Wootric is in the first cohort of startups…
Wootric at Apigee’s Adapt or Die Conference
The digital revolution is in full swing. Moving fast and gaining momentum. It’s a time of promise and peril, a…
Why Every Sales Rep Should Care About Their Company’s Net Promoter Score
We all have that friend in our network crushing it at that hot startup. The comp plan is amazing, 8…
How to Use Slack and Net Promoter Score Data to Create a Customer-Focused Culture
You are probably using Slack, the wildly successful communication app that’s replaced email in just about every company from AirBnB…
Q&A: Prabhat Jha takes the CTO helm at Wootric
Prabhat Jha joined Wootric as CTO in June 2016. His expertise in developing enterprise software includes Java EE, distributed computing,…
Customer Success Managers: Prove Your Worth and Get a Raise with Leading Indicators
Do you know your worth to your company? Do your bosses know? What if you had metrics that showed, in…
New NPS Features: Intercom & Slack Integrations, MultiUser, Multi-Account & More
The development team is having a busy summer! Here is a review of new features now released to Wootric customers:…
The Future of Net Promoter Score is Here: from Lagging Indicator to Crystal Ball
Revenue growth and profitability – are the two metrics the C-Suite cares about the most. They tell you exactly how…
How to Get Higher Response Rates in the Age of Survey Fatigue
Fred Reichheld invented the Net Promoter Score (NPS) survey 14 years ago to better gauge customer desires and loyalty, and…