The technical definition of Customer Lifetime Value (CLV) is the revenue earned from a single customer over time. It’s an…
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Build vs Buy Customer Feedback Software: Making the Best Decision for a Survey Tool
Should enterprises build their own customer feedback software? After all, they’ve got the engineering talent and resources to take it…
5 Effective Methods for Measuring Customer Loyalty
This week we are sharing this comprehensive post by Pascal van Opzeeland who originally published it on Userlike’s blog. The…
Do You Need a CX Operations Manager?
CX Operations, or Customer Operations, is all about the systems, automation, and lines of communication that make possible a unified,…
5 Customer Experience Competencies to Drive Business Growth
In the modern consumer-led environment, the customer experience is of paramount importance. Whether you’re offering omnichannel contact center solutions like…
How a CRM Helps Startups and SMBs Boost Brand Reputation
This post is contributed by the Insightly Content Team. With a combined experience spanning more than two decades, the Insightly…
3 Must-Haves for a Successful CX Transformation
A few years ago, Forrester declared that we have entered “the age of the customer” — a fundamental shift of…
8 Innovative Ways to Use CX Metrics to Create Unbeatable Customer Experience
What we call Customer Experience (CX) is the total effect of each interaction between brand and customer over the course…
Four Significant Ways that AI is Quickly Changing the Customer Experience Landscape
As a customer, how many times have you waited to get in touch with a customer support agent on the…
How Net Promoter Score Champions Can Get Buy-in from Other Teams
If you are the Net Promoter Score champion in your company, you know that every function in your company can…