This guest post was contributed by Amy Etheridge, the Head of Customer Advocacy at MindTouch. She has 20 years of experience…
3 Common Mistakes that Negatively Impact Customer Effort Score (CES)
How Product Experts Use Qualitative Data for Roadmap Planning
Wouldn’t it be great to get customer feedback before there are even customers so you know what new features and…
How to Learn from Bad Net Promoter Scores
This guest post was written by Martin Ceisel, the lead Content Strategist at MindTouch. His hobbies include writing, writing, and writing…
Using Industry Benchmarks to Set a Good Net Promoter Score (NPS) Goal
“What grade did you get?” Do you remember getting asked that question in grade school? Or maybe you were the…
Top CX Survey Use Cases for Integrating Wootric and Intercom
In case you missed it, customers’ expectations have changed. The way we communicate with them has changed, and Intercom users…
5 Ways to Break Down the Data Silos that Hurt Customer Experience
Do you have a data silo problem? Do customers complain of having to explain everything about their business to sales,…
9 Empathy Exercises that Help Product Teams Improve CX
What is empathy? Empathy is the ability to understand and share the feelings of another. For Product Managers looking to…
Designing User Interface (UI) for AI-powered Customer Feedback Insights
Wootric has always been a customer feedback platform that values each user’s feedback and over time we’ve gathered millions of…
5 Sneaky Biases That May Affect Your Customer Insight Analysis
Data is the beating pulse of business, but customer data is more like DNA. Customer data, if we’re using it…
“Choice Overload”: Is Your Customer Onboarding Overwhelming? (Find Out Fast)
Starting the post-sale relationship off right is key to customer retention. While this can’t be emphasized enough, with regards to…