Wootric data gives you valuable, actionable information about customer experience and the success of your business efforts. And, to make…
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3 Must-Haves for a Successful CX Transformation
A few years ago, Forrester declared that we have entered “the age of the customer” — a fundamental shift of…
How to Get More from Your Net Promoter Score Program
This post is a collaboration with our partner Amity, a powerful customer success software platform. NPS is a simple one-question…
How to Start a Customer Success Program from Scratch
If your SaaS company hasn’t leapt on board the Customer Success train yet, it’s likely due to “focusing on other…
Hot Topics in Customer Success (with Hot Sauce!) – A New Video Series from Wootric
CLICK TO ACCESS THE FIRST VIDEO NOW! Today Wootric launches a video series designed to tap the wisdom of Customer…
Why SaaS Companies Need Net Promoter Score Feedback from End Users
If you are like most B2B SaaS company leaders, you send your buyers an Net Promoter Score survey out to…
Get Higher Survey Response Rates: Prove To Customers That You Are Listening
“How do I boost my customer survey response rates?” As head of Customer Success at Wootric, this is a question…
Repeat After Me: “Customer Success Managers are not Support”
“The response time was quick and the resolution helpful.” “Superb response to an urgent and time-sensitive request! Outstanding!” “The solution…
8 Innovative Ways to Use CX Metrics to Create Unbeatable Customer Experience
What we call Customer Experience (CX) is the total effect of each interaction between brand and customer over the course…
Auto-Analyzing Sentiment in Survey Feedback using NLP: How Do Customers Feel About Your People?
Prabhat Jha is CTO of Wootric. He tweets @prabhatjha. Wootric uses CX metrics — Net Promoter Score, Customer Satisfaction and Customer…