Putting off changes to your onboarding process is too tempting. Where do you find the time to overhaul the entire…
The Easiest Way to Improve Customer Onboarding: Measure Customer Effort
Our Machine Learning Journey: From Zero to Customer Value in 12 months
PART 1 At Wootric we collect hundreds of thousands of NPS, CSAT and CES survey responses every week. We do…
Build vs Buy Customer Feedback Software: Making the Best Decision for a Survey Tool
Should enterprises build their own customer feedback software? After all, they’ve got the engineering talent and resources to take it…
Customer Success Analyst: When to Hire Someone Dedicated to the Data
The Customer Success Analyst has evolved to be the go-to person for all the data – or as Marketo put…
Internal Communication Tips & Tools for Customer Success Managers
Customer Success is the friendly face of personal customer relationships, but as the saying goes, it takes a village to…
VIDEO: 3 Ways Machine Learning Will Transform Your VoC Strategy
Jessica Pfeifer, co-founder and Chief Customer Officer at Wootric, spoke at Totango’s Customer Success Summit on March 6, 2018…
Customer Success Operations Manager: Does Your Team Need One?
Customer Success teams are expanding – not just in size, but in scope. New roles are emerging as CS is…
Gainsight announces Wootric as a Technology Ecosystem launch partner
Wootric, the enterprise feedback management platform, was founded with the mission of helping companies win customers for life. We are…
Soft Skills are Real Skills – In CX, You Need These 10
“Soft skills” have traditionally been undervalued, and that’s slow to change. But more companies are realizing their worth. And even…
Automatically Analyze Qualitative Customer Feedback with Auto-tagging
Customer experience professionals live in a world overflowing with data. Sitting on that wealth of information is frustrating when you…