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Boost customer happiness with Wootric

Product

Get Net Promoter Score Feedback
Inside your App or Website, or via Email or SMS

See the In-App Survey in Action View Dashboard Book a Demo

NPS Software designed for High Response Rates

With in-app, you hear from more of your users and get fresh, contextual feedback.
Leverage Email and SMS for offline touch points.

Multi-Channel. Multi-Language. Global.

  • As global as your customers. Ask the NPS question in any language.
  • Protect against survey fatigue. Use Wootric across channels and devices without risk of duplicate sampling: web, mobile, email and SMS.
NPS Trend

Instant NPS analytics.

  • View your rolling average NPS and response counts over time.
  • Never miss a trend – automatically receive a continuous pulse of customer sentiment.
  • Survey a sample of your customers everyday with our trusted settings. Or, survey customers using parameters you define.

Diagnose NPS by your business drivers

Create custom filters to suit your business model and goals. See how NPS varies by account, product version, or any user property you define.

Examples:

  • Websites & E-commerce: Understand sentiment by geography, platform or purchase size.
  • Product Teams: Test, and get immediate feedback on product changes.
  • SaaS: Monitor customer health and retain more customers.

Closed-loop feedback management

  • Reach out to customers or forward feedback from the Wootric dashboard.
  • Or, use integrations to trigger responses in your CRM or support platform.
VIEW DEMO DASHBOARD

Identify feedback themes

Create unlimited custom tags. As responses come in, use tagging to surface issues, prioritize product improvements, or identify who should follow up.

Activate Happy Customers

Activate brand advocates in the moment

Did someone just score you a 9 or a 10? Close your survey with a link! Ask your promoters to share their comment on social media, or to write a review. Or, invite them to join a referral program.

Unify the customer view and take action with Integrations.

  • Enrich your CRM data with NPS scores and feedback for better customer intelligence.
  • Trigger workflows to close the loop with customers.

Makes Customer Happiness Simple.

Quick Setup. No Lists. No Campaigns.
No Spreadsheets. No Hassle.

“We used to learn a customer had an issue after the fact. Now with Wootric’s modern NPS, we can jump on it and keep our customers happy.”

– Loni Spratt Brown, Sr. Director of Customer Success, Entelo

START WINNING CUSTOMERS FOR LIFE

BOOK A DEMO