Get Net Promoter Score feedback
at any digital touchpoint
NPS microsurveys designed for high response rates.
Your customers are more likely to respond to a modern, single-question survey.
Get the score and rich qualitative feedback inside your app or website, via email, SMS or Intercom chat
Multi-Channel. Multi-Language. Global.
- As global as your customers. Ask the NPS question in any language.
- Protect against survey fatigue. Use Wootric across channels and devices without risk of duplicate sampling: web, mobile, email and SMS.
Instant NPS analytics.
- View your rolling average NPS and response counts over time.
- Never miss a trend – automatically receive a continuous pulse of customer sentiment.
- Survey a sample of your customers everyday with our trusted settings. Or, survey customers using parameters you define.
Diagnose NPS by your business drivers
Create custom filters to suit your business model and goals. See how NPS varies by account, product version, or any user property you define.
Examples:
- Websites & E-commerce: Understand sentiment by geography, platform or purchase size.
- Product Teams: Test, and get immediate feedback on product changes.
- SaaS: Monitor customer health and retain more customers.
Closed-loop feedback management
- Reach out to customers or forward feedback from the Wootric dashboard.
- Or, use integrations to trigger responses in your CRM or support platform.
Identify feedback themes
Create unlimited custom tags. As responses come in, use tagging to surface issues, prioritize product improvements, or identify who should follow up.
Activate brand advocates in the moment
Did someone just score you a 9 or a 10? Close your survey with a link! Ask your promoters to share their comment on social media, or to write a review. Or, invite them to join a referral program.
Unify the customer view and take action with Integrations.
- Enrich your CRM data with NPS scores and feedback for better customer intelligence.
- Trigger workflows to close the loop with customers.
Makes Customer Happiness Simple.
Quick Setup. No Lists. No Campaigns.
No Spreadsheets. No Hassle.
“We used to learn a customer had an issue after the fact. Now with Wootric’s modern NPS, we can jump on it and keep our customers happy.”
– Loni Spratt Brown, Sr. Director of Customer Success, Entelo
