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NPS, CSAT, CES Surveys for Salesforce | Wootric

Best In SaaS Customer Feedback Surveys for Salesforce

See the In-App NPS Survey in Action

Let feedback drive retention & growth

Sales and Support conversations are transformed when teams have Voice of the Customer data at their fingertips.

Lead, Contact & Account Level NPS, CSAT & CES scores and comments are visible in real-time in Salesforce records.

Account Level Survey Data From Wootric with Arrow

Let feedback drive retention & growth

Sales and Support conversations are transformed when teams have Voice of the Customer data at their fingertips.

Lead, Contact & Account Level NPS, CSAT & CES scores and comments are visible in real-time in Salesforce records.

CONTACT US
BOOK A DEMO
CONTACT US
BOOK A DEMO

Monitor & improve the customer journey with our 2-way integration.

  • Trigger surveys on any object in Salesforce with workflows. For example, send a Customer Effort Score survey after onboarding, CSAT survey upon support case closure, or a Net Promoter Score survey 60 days prior to renewal.
  • Customize surveys with Salesforce fields.
  • Responses appear in Salesforce and in the Wootric analytics dashboard.
  • Enterprise features you need: advanced set-up and Salesforce Sandbox ready.
  • Get started in days, not months.
SaaS Customer Journey Metric

Monitor & improve the customer journey.

  • Trigger surveys on any object in Salesforce. For example, send a Customer Effort Score survey after onboarding, CSAT survey upon support case closure, or a Net Promoter Score survey 60 days prior to renewal.
  • Enterprise features you need: advanced set-up and Salesforce Sandbox ready.
  • Get started in days, not months.

Hear from more customers. Survey in any channel.

Use a multi-channel approach. Reach online customers with in-app surveys for high response rates. Use email to reach offline stakeholders.

  • Web, mobile, Email and SMS
  • Unified, consistent view of CX metrics across channels
  • Intelligent sampling means a better experience for your customers.

Hear from more customers. Survey in any channel.

Use a multi-channel approach. Reach online customers with in-app surveys for high response rates. Use email to reach offline stakeholders.

  • Web, mobile, Email and SMS
  • Unified, consistent view of CX metrics across channels
  • Intelligent sampling means a better experience for your customers.
CONTACT US
BOOK A DEMO
CONTACT US
BOOK A DEMO

Track account health with 7 pre-configured Salesforce Reports

Macbook Air with Wootric NPS Data in SalesForce

Analyze all of your customer journey metrics in Wootric.

  • Net Promoter, CSAT and Customer Effort Score dashboards
  • Track CX metrics across channels, touch points, and across your entire customer base.
  • View your rolling average metrics over time. Diagnose by your business drivers, including data from Salesforce fields.
  • Close the loop with customers.
  • Never miss a trend – automatically receive a continuous pulse of customer sentiment.
  • Survey a sample of your customers everyday with our trusted settings. Or, survey customers based on Salesforce events using parameters you define.

Analyze all of your customer journey metrics in Wootric.

  • Net Promoter, CSAT and Customer Effort Score dashboards
  • Track CX metrics across channels, touch points, and across your entire customer base.
  • View your rolling average metrics over time. Diagnose by your business drivers.
  • Close the loop with customers.
  • Never miss a trend – automatically receive a continuous pulse of customer sentiment.
  • Survey a sample of your customers everyday with our trusted settings. Or, survey customers based on Salesforce events using parameters you define.
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“To have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!”

Jim Mercer, Customer Success

Zoom

G2-Crowd-High-Performer
salesforce_appexchange-logo

“To have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!”

Jim Mercer, Customer Success

Zoom

G2-Crowd-High-Performer

 

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CX BASICS

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NPS is a registered trademark, and Net Promoter Score is a service mark, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.


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