Best In SaaS Customer Feedback Surveys for Salesforce
Let feedback drive retention & growth
Sales and Support conversations are transformed when teams have Voice of the Customer data at their fingertips.
Lead, Contact & Account Level NPS, CSAT & CES scores and comments are visible in real-time in Salesforce records.
Let feedback drive retention & growth
Sales and Support conversations are transformed when teams have Voice of the Customer data at their fingertips.
Lead, Contact & Account Level NPS, CSAT & CES scores and comments are visible in real-time in Salesforce records.
Monitor & improve the customer journey with our 2-way integration.
- Trigger surveys on any object in Salesforce with workflows. For example, send a Customer Effort Score survey after onboarding, CSAT survey upon support case closure, or a Net Promoter Score survey 60 days prior to renewal.
- Customize surveys with Salesforce fields.
- Responses appear in Salesforce and in the Wootric analytics dashboard.
- Enterprise features you need: advanced set-up and Salesforce Sandbox ready.
- Get started in days, not months.
Monitor & improve the customer journey.
- Trigger surveys on any object in Salesforce. For example, send a Customer Effort Score survey after onboarding, CSAT survey upon support case closure, or a Net Promoter Score survey 60 days prior to renewal.
- Enterprise features you need: advanced set-up and Salesforce Sandbox ready.
- Get started in days, not months.
Hear from more customers. Survey in any channel.
Use a multi-channel approach. Reach online customers with in-app surveys for high response rates. Use email to reach offline stakeholders.
- Web, mobile, Email and SMS
- Unified, consistent view of CX metrics across channels
- Intelligent sampling means a better experience for your customers.
Hear from more customers. Survey in any channel.
Use a multi-channel approach. Reach online customers with in-app surveys for high response rates. Use email to reach offline stakeholders.
- Web, mobile, Email and SMS
- Unified, consistent view of CX metrics across channels
- Intelligent sampling means a better experience for your customers.
Track account health with 7 pre-configured Salesforce Reports
Analyze all of your customer journey metrics in Wootric.
- Net Promoter, CSAT and Customer Effort Score dashboards
- Track CX metrics across channels, touch points, and across your entire customer base.
- View your rolling average metrics over time. Diagnose by your business drivers, including data from Salesforce fields.
- Close the loop with customers.
- Never miss a trend – automatically receive a continuous pulse of customer sentiment.
- Survey a sample of your customers everyday with our trusted settings. Or, survey customers based on Salesforce events using parameters you define.
Analyze all of your customer journey metrics in Wootric.
- Net Promoter, CSAT and Customer Effort Score dashboards
- Track CX metrics across channels, touch points, and across your entire customer base.
- View your rolling average metrics over time. Diagnose by your business drivers.
- Close the loop with customers.
- Never miss a trend – automatically receive a continuous pulse of customer sentiment.
- Survey a sample of your customers everyday with our trusted settings. Or, survey customers based on Salesforce events using parameters you define.
“To have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!”
Jim Mercer, Customer Success
“To have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!”
Jim Mercer, Customer Success
