Modern Customer Experience Survey Software
Measure, analyze and act on CX feedback across the entire customer journey
Get actionable feedback and the metrics you need to track trends.
Customize these established CX surveys to get insight into customer experience.
NPS
Net Promoter Score
How likely are you to recommend this product or service?
- Measure customer loyalty
- Reduce churn
- Activate promoters
- Growth predictor
- Brand relationship metric
CSAT/PSAT
Satisfaction Score
How satisfied are you with this product or service?
- CSAT: Measure customer satisfaction with a recent interaction–often a purchase or a support case.
- PSAT: Measure product or feature satisfaction to optimize software applications.
CES
Customer Effort Score
How easy was it to complete this task or action?
- Measure ease of support interactions, onboarding, order completion, training.
- Use results to reduce customer effort, the most relevant attribute of satisfaction.
Wait! What are NPS, CSAT and CES surveys exactly? Give me the details.
Ask the right question in the right channel for contextual feedback.
Explore our high response microsurveys below.
Multi-Channel. Multi-Language. Global.
- As global as your customers. Survey in any language.
- Protect against survey fatigue. Use Wootric across channels and devices without risk of duplicate sampling: web, mobile, email and SMS.
Instant analytics.
- View your rolling average NPS, CSAT and CES, response counts and more.
- Never miss a trend – automatically receive a continuous pulse of customer sentiment.
- Survey a sample of your customers everyday with our trusted settings. Or, survey customers using parameters you define.
Diagnose CX metrics by your business drivers
Create custom filters to suit your business model and goals. See how NPS or other metrics vary by account, product version, or any user property you define.
Examples:
- Websites & E-commerce: Understand sentiment by geography, platform or purchase size.
- Product Teams: Test, and get immediate feedback on product changes.
- SaaS: Monitor customer health and retain more customers.
Closed-loop feedback management
- Reach out to customers or forward feedback from the Wootric dashboard.
- Or, use integrations to trigger responses in your CRM or support platform.
Identify feedback themes
Create unlimited custom tags that match categories you define. As responses come in, tagging helps you surfaces issues, prioritize product improvements, or identify who should follow up.
Activate brand advocates in the moment
Did someone just give you a nice score? Use an optional final screen to ask your happy customers to write a review. Or, invite them to join a referral program.
Take action with Integrations.
- Enrich your CRM data with CX scores and feedback for better customer intelligence.
- Trigger surveys based on events
- Use workflows to close the loop with customers.
