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Customer Experience Survey Software | Wootric

Modern Customer Experience Survey Software

Measure, analyze and act on CX feedback across the entire customer journey

View Live Demo of the Survey Dashboard

Survey your customers at the right time, wherever they are.

Ask the right question in the right channel for contextual feedback.
Explore our high response microsurveys below.

  • In-App
  • email
  • Mobile
  • SMS
  • Intercom Messenger
  • Link & QR Code

In-App

See the In-App Survey in Action
Wootric in-app web NPS survey

See the In-App Survey in Action

email

CSAT & NPS Email Surveys

Mobile

Mobile CSAT survey for banking app

SMS

2-way SMS CSAT Survey from Wootric

Intercom Messenger

CES Survey in Intercom Messenger

Link & QR Code

Get actionable feedback and the metrics you need to track trends.

Customize these established CX surveys to get insight into customer experience.

NPS

Net Promoter Score

How likely are you to recommend this product or service?

  • Measure customer loyalty
  • Reduce churn
  • Activate promoters
  • Growth predictor
  • Brand relationship metric

Drive retention and growth with NPS.

CSAT/PSAT

Satisfaction Score

How satisfied are you with this product or service?

  • CSAT: Measure customer satisfaction with a recent interaction–often a purchase or a support case.
  • PSAT: Measure product or feature satisfaction to optimize software applications.

Improve products and services. Measure satisfaction.

CES

Customer Effort Score

How easy was it to complete this task or action?

  • Measure ease of support interactions, onboarding, order completion, training.
  • Use results to reduce customer effort, the most relevant attribute of satisfaction.

Reduce friction. Measure effort.

Wait! What are NPS, CSAT and CES surveys exactly? Give me the details.

Multi-Channel. Multi-Language. Global.

  • As global as your customers. Easily customize surveys in multiple languages.
  • Protect against survey fatigue. Use Wootric across channels and devices without risk of duplicate sampling: web, mobile, email and SMS.
NPS Trend

Instant analytics.

  • View your rolling average NPS, CSAT and CES, response counts and more.
  • Never miss a trend – automatically receive a continuous pulse of customer sentiment.
  • Survey a sample of your customers everyday with our trusted settings. Or, survey customers using parameters you define.

Diagnose CX metrics by your business drivers

Create custom filters to suit your business model and goals. See how NPS or other metrics vary by account, product version, or any user property you define.

Examples:

  • Websites & E-commerce: Understand sentiment by geography, platform or purchase size.
  • Product Teams: Test, and get immediate feedback on product changes.
  • SaaS: Monitor customer health and retain more customers.

Closed-loop feedback management

  • Reach out to customers or forward feedback from the Wootric dashboard.
  • Or, use integrations to trigger responses in your CRM or support platform.
VIEW DEMO DASHBOARD

Identify feedback themes

Create unlimited custom tags that match categories you define. As responses come in, tagging helps you surfaces issues, prioritize product improvements, or identify who should follow up.

Activate Happy Customers

Activate brand advocates in the moment

Did someone just give you a nice score? Use an optional final screen to ask your happy customers to write a review. Or, invite them to join a referral program.

Take action with Integrations.

  • Enrich your CRM data with CX scores and feedback for better customer intelligence.
  • Trigger surveys based on events
  • Use workflows to close the loop with customers.
SEE ALL INTEGRATIONS

Keep CX top-of-mind
with Wootric TV

Display NPS, CSAT or CES metrics, real-time feedback, and themes on a display monitor in the workplace for all to see.

Real-time NPS displayed on a monitor in the workplace

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CX BASICS

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NPS is a registered trademark, and Net Promoter Score is a service mark, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.


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