Collect real-time customer feedback to gain insight into customer experiences
![](https://wootric-marketing.s3.amazonaws.com/wp-content/uploads/2023/04/NPS-product-1-1024x669.png)
NPS, CSAT, and CES all contribute to improving customer experiences
- Boost customer retention
- Determine areas of improvement
- Identify trends in customer experience and satisfaction
- Insight into customer experience
- Maintain customer loyalty
![HSBC logo](https://www.wootric.com/wp-content/themes/wootric/img/HSBC.png)
![Zoom logo](https://www.wootric.com/wp-content/themes/wootric/img/Zoom.png)
![Docusign logo](https://www.wootric.com/wp-content/themes/wootric/img/Docusign.png)
![Hubspot logo](https://www.wootric.com/wp-content/themes/wootric/img/Hubspot.png)
![Visma logo](https://www.wootric.com/wp-content/themes/wootric/img/Visma.png)
![Glassdoor logo](https://www.wootric.com/wp-content/themes/wootric/img/Glassdoor.png)
![](https://www.wootric.com/wp-content/themes/wootric/img/bjl-bg.png)
Buyer Journey Listening
From Prospect to Advocate
![](https://www.wootric.com/wp-content/themes/wootric/img/bjl-person-1.png)
![](https://www.wootric.com/wp-content/themes/wootric/img/bjl-person-2.png)
Pre-Sale (B2B)
Prospect Pulse“How likely are you
to buy?”
to buy?”
Onboarding/Sign up
CES“How easy was it
to __________?”
to __________?”
Support
Interaction
Interaction
CSAT“How satisfied are you
with the support you
received?”
with the support you
received?”
Product or
Service Use
Service Use
PSAT“How satisfied are you
with our product [ or
service]?”
with our product [ or
service]?”
Loyalty
NPS“How likely are you
to recommend?”
to recommend?”