Collect real-time customer feedback to gain insight into customer experiences
NPS, CSAT, and CES all contribute to improving customer experiences
- Boost customer retention
- Determine areas of improvement
- Identify trends in customer experience and satisfaction
- Insight into customer experience
- Maintain customer loyalty
We tripled our response rate for a target segment of customers using Wootric. Further, Wootric's platform has enabled us to close the loop more effectively with our customers, allowing us to increase our NPS scores across all segments."
Smartly segmented NPS data was a big win with Wootric. To now have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!