Collect real-time customer feedback to gain insight into customer experiences
NPS, CSAT, and CES all contribute to improving customer experiences
- Boost customer retention
- Determine areas of improvement
- Identify trends in customer experience and satisfaction
- Insight into customer experience
- Maintain customer loyalty
We tripled our response rate for a target segment of customers using Wootric. Further, Wootric's platform has enabled us to close the loop more effectively with our customers, allowing us to increase our NPS scores across all segments."
Kirsty TraillVP Customer — Hootsuite
Smartly segmented NPS data was a big win with Wootric. To now have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!
Jim MercerHead of Customer Success — Zoom
Buyer Journey Listening
From Prospect to Advocate
Pre-Sale (B2B)
Prospect Pulse“How likely are you
to buy?”
to buy?”
Onboarding/Sign up
CES“How easy was it
to __________?”
to __________?”
Support
Interaction
Interaction
CSAT“How satisfied are you
with the support you
received?”
with the support you
received?”
Product or
Service Use
Service Use
PSAT“How satisfied are you
with our product [ or
service]?”
with our product [ or
service]?”
Loyalty
NPS“How likely are you
to recommend?”
to recommend?”