
Best In SaaS Customer Feedback Surveys for Salesforce
Let feedback drive retention & growth
Sales and Support conversations are transformed when teams have Voice of the Customer data at their fingertips.
Lead, Contact & Account Level NPS, CSAT & CES scores and comments are visible in real-time in Salesforce records.

Let feedback drive retention & growth
Sales and Support conversations are transformed when teams have Voice of the Customer data at their fingertips.
Lead, Contact & Account Level NPS, CSAT & CES scores and comments are visible in real-time in Salesforce records.



Monitor & improve the customer journey with our 2-way integration.
- Trigger surveys on any object in Salesforce with workflows. For example, send a Customer Effort Score survey after onboarding, CSAT survey upon support case closure, or a Net Promoter Score survey 60 days prior to renewal.
- Customize surveys with Salesforce fields.
- Responses appear in Salesforce and in the Wootric analytics dashboard.
- Enterprise features you need: advanced set-up and Salesforce Sandbox ready.
- Get started in days, not months.

Monitor & improve the customer journey.
- Trigger surveys on any object in Salesforce. For example, send a Customer Effort Score survey after onboarding, CSAT survey upon support case closure, or a Net Promoter Score survey 60 days prior to renewal.
- Enterprise features you need: advanced set-up and Salesforce Sandbox ready.
- Get started in days, not months.


Hear from more customers. Survey in any channel.
Use a multi-channel approach. Reach online customers with in-app surveys for high response rates. Use email to reach offline stakeholders.
- Web, mobile, Email and SMS
- Unified, consistent view of CX metrics across channels
- Intelligent sampling means a better experience for your customers.
Hear from more customers. Survey in any channel.
Use a multi-channel approach. Reach online customers with in-app surveys for high response rates. Use email to reach offline stakeholders.
- Web, mobile, Email and SMS
- Unified, consistent view of CX metrics across channels
- Intelligent sampling means a better experience for your customers.

Track account health with 7 pre-configured Salesforce Reports

Analyze all of your customer journey metrics in Wootric.
- Net Promoter, CSAT and Customer Effort Score dashboards
- Track CX metrics across channels, touch points, and across your entire customer base.
- View your rolling average metrics over time. Diagnose by your business drivers, including data from Salesforce fields.
- Close the loop with customers.
- Never miss a trend – automatically receive a continuous pulse of customer sentiment.
- Survey a sample of your customers everyday with our trusted settings. Or, survey customers based on Salesforce events using parameters you define.

Analyze all of your customer journey metrics in Wootric.
- Net Promoter, CSAT and Customer Effort Score dashboards
- Track CX metrics across channels, touch points, and across your entire customer base.
- View your rolling average metrics over time. Diagnose by your business drivers.
- Close the loop with customers.
- Never miss a trend – automatically receive a continuous pulse of customer sentiment.
- Survey a sample of your customers everyday with our trusted settings. Or, survey customers based on Salesforce events using parameters you define.
