MODERN SOFTWARE FOR THE CX CHAMPION
Customer Lifetime Value
Customer experience management that drives retention, engagement, and advocacy.
Collect feedback at the moments that matter.
- Focus on critical journey points that make or break customer loyalty. Never miss a trend.
- Free your customers to tell you what is important, in their own words.
- Insights across feedback sources.
- Hear from more customers and take action in real-time.
“With Wootric, we quantify customer experience at key journey points using NPS, CSAT and CES. As a result, we see the impact of CX on our business and prioritize projects more effectively.”
Head of Customer Advocacy, MindTouch
Make data-driven decisions faster with machine learning.
- Lots of qualitative data? Topics and sentiment are analyzed in real-time.
- Understand the “why” behind the score.
- Get a unified view of themes & sentiment across feedback sources.
- Identify experience gaps and prioritize improvements.
- Increase retention, engagement and referrals.
Drive improvement across your organization.
- Evangelize customer-centricity from the C-suite to the front line.
- Engage stakeholders with custom dashboards.
- Leverage your systems of record to automate team follow-up.
- Easy-to-use platform speeds adoption across the teams.
“Smartly segmented NPS data was a big win with Wootric. To now have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!”.”
Head of Customer Success – Zoom
Work with a partner focused on your success.
- Consultative, strategic partnership to help you achieve your CX vision.
- Flexible approach helps you show ROI early and add features as your CX program matures.
- Momentum Leader on G2Crowd.
Leverage your systems of record.
- Enrich your CRM data with scores and feedback for better customer intelligence.
- Trigger surveys based on events in your systems of record.
- Close the loop with customers.
YOUR EMAIL MARKETING PLATFORM
How everyone wins customers with Wootric.
Monitor customer health.
Analyze CX data from any source for single view of VoC. Monitor and improve customer experience.
A/B test for happiness.
Prioritize new features.
Improve employee engagement.
Align your company around customer happiness.
Drive digital transformation.
Analyze support ticket feedback at scale.