Wootric | Customer Experience Management & Insight

MODERN SOFTWARE FOR THE CX CHAMPION

Maximize
Customer Lifetime Value

Customer experience management that drives retention, engagement, and advocacy.

Collect feedback at the moments that matter.

  • Focus on critical journey points that make or break customer loyalty. Never miss a trend.
  • Free your customers to tell you what is important, in their own words.
  • Insights across feedback sources.
  • Hear from more customers and take action in real-time.

“With Wootric, we quantify customer experience at key journey points using NPS, CSAT and CES. As a result, we see the impact of CX on our business and prioritize projects more effectively.”

Amy Etheridge
Head of Customer Advocacy, MindTouch

Full Cycle VoC feedback management
Wootric CXI executive dashboard for VoC

Make data-driven decisions faster with machine learning.

  • Lots of qualitative data? Topics and sentiment are analyzed in real-time.
  • Understand the “why” behind the score.
  • Get a unified view of themes & sentiment across feedback sources.
  • Identify experience gaps and prioritize improvements.
  • Increase retention, engagement and referrals.

Drive improvement across your organization.

  • Evangelize customer-centricity from the C-suite to the front line.
  • Engage stakeholders with custom dashboards.
  • Leverage your systems of record to automate team follow-up.
  • Easy-to-use platform speeds adoption across the teams.

“Smartly segmented NPS data was a big win with Wootric. To now have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!”.”

Jim Mercer
Head of Customer Success – Zoom

Work with a partner focused on your success.

  • Consultative, strategic partnership to help you achieve your CX vision.
  • Flexible approach helps you show ROI early and add features as your CX program matures.
  • Momentum Leader on G2Crowd.

Leverage your systems of record.

  • Enrich your CRM data with scores and feedback for better customer intelligence.
  • Trigger surveys based on events in your systems of record.
  • Close the loop with customers.

YOUR EMAIL MARKETING PLATFORM

Take Action. Get customer data into everyone's workflow.

Intercom
HubSpot
saleforce
slack
Segment
zendesk
Gainsight
Totango
zapier
mixpanel
webhooks
webhooks

How everyone wins customers with Wootric.

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SUCCESS

Monitor customer health.
Prevent churn.

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CX

Analyze CX data from any source for single view of VoC. Monitor and improve customer experience.

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PRODUCT

A/B test for happiness.
Prioritize new features.

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HR

Improve employee engagement.
Detect issues.

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C-SUITE

Align your company around customer happiness.
Drive digital transformation.

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SUPPORT

Analyze support ticket feedback at scale.

Our customers love us

Wootric Customer Experience is a leader in Feedback Analytics on G2