Hot Topics in Customer Success
A conversation with Jeff Yoshimura VP of Worldwide Marketing and Daniel Palay, Manager of Global Customer Programs at Elastic
Learn how Jeff Yoshimura, WW Head of Marketing at Elastic and his team are winning customers for life.
Jeff Yoshimura and Daniel Palay discuss how the marketing team at Elastic makes Customer Marketing a top priority, and scales customer marketing programs across 100+ countries, 100,000 developers, 100 millions downloads and 3,000 commercial customers.
About the Speakers
VP WW Marketing at Elastic
Jeff Yoshimura leads global marketing at Elastic. Previously, Jeff was a founding team member at Zuora, and one of the first few hundred pre-IPO employees at Salesforce. Jeff holds a Bachelor of Science degree in Managerial Economics from the University of California at Davis.
Manager, Global Customer Programs at Elastic
Daniel Palay is the Manager of Global Customer Programs at Elastic. For the past three years, he has helped build out Elastic’s entire global Customer Experience, Reference, and Advocacy function and currently heads up day to day operations for Advocacy and Reference programs across the Americas and APAC. Prior to Elastic, Daniel worked in the non-profit and political arenas. He lives in San Jose, CA with his wife, Jenny, and their precocious cat, Little Man.
Elastic builds software to make data usable in real time and at scale for search, logging, security, and analytics use cases. Founded in 2012, the company develops the open source Elastic Stack (Elasticsearch, Kibana, Beats, and Logstash), X-Pack (commercial features), and Elastic Cloud (a hosted offering). To date, there have been more than 100 million cumulative downloads. Backed by Benchmark Capital, Index Ventures, and NEA with more than $100 million in funding, Elastic has a distributed workforce with more than 500 employees in 30 countries.
Learn more at elastic.co