Hot Topics in Customer Success
An interview with V.P. Customer Success at Medrio
Learn how Lauren Costella, the VP of Customer Success at Medrio, is winning customers for life.
This 10-minute video covers:
Predictive analytics and the future of customer success software
Customer success metrics
How to structure your customer success team
About the Speaker
VP Customer Success at Medrio
Lauren has had a long and successful career in customer success starting at Brightedge, SearchMetrics and today at Medrio.
Medrio is an integrated eClinical SaaS platform with a fully hosted Electronic Data Capture (EDC) system enabling pharma and medical device companies to reduce the cost and the time to delivery of their clinical trial studies.
Founded in 2005, Medrio has raised $32M in funding.