Massive amounts of feedback?
Human resources teams are inundated with employee feedback — From engagement and onboarding sureys, eNPS responses, and reviews on sites like Indeed and Glassdoor.
Verbatim comments are a gold mine of data that can guide improvements to employee experience and retention, but extracting insights has been difficult, expensive and time-consuming.
Massive amounts of customer feedback?
Companies are inundated with feedback — from NPS survey responses to support tickets to app store reviews.
CX pros know that customer comments are a gold mine of data that could guide improvements to customer experience, but extracting insights has been difficult, expensive and time-consuming.
Now you can understand why employees stay or go.
- Emotion matters. Machine learning identifies sentiment behind every topic in each verbatim comment, instantly analyzing volumes of feedback.
- Algorithms based on what matters in your industry combined with a rule-based approach, customized for your organization.
- Analyze feedback in any language, from any source.
Know what improvements will have the most impact.
Stop wasting time deliberating. Use data to prioritize projects.
- Quantify what your employees care about.
- Understand the “why” behind employee pulse data and journey point metrics.
- Analyze a single source–or see themes across all feedback sources.
- Visualize data by what matters to you.
- Create tag hierarchy.
“Wootric is the platform that does the best job of making the data easy to use from a CX standpoint.”
David Yin VP Consumer Insights & Brand Strategy, Ancestry
Save time. Take action faster.
- View big picture trends and spot anomalies at a glance.
- Create an executive dashboard based on what matters to you.
- Customize dashboards for teams based on function or location.
- Alert stakeholders to changes in feedback trends automatically, so they can take action.
Insight without a data analyst.
- Explore root cause, pinpoint opportunities and risks.
- Easily access the verbatims that humanize the insights.
- Slice and dice data
- by role, location or other property.
- by theme.
- by journey point.
- by sentiment.
Get a unified view. Import feedback from any source.
- Start with a single source like an employee pulse survey. Overtime, analyze multiple sources of feedback in one easy-to-use platform.
- Import data yourself, or work with Wootric for direct integration.
“This is where we had a gap. We can now identify themes and trends in feedback from thousands of employees. And then we see those themes and trends echoed in GlassDoor, Indeed reviews. I have the data to say “this is not a fluke.” – VP Human Resources, Healthcare
Understand why customers love you or don’t
- By persona or user group. What are your Enterprise customers saying? Frequent shoppers? Administrators?
- By theme. Learn who is talking about what, and go deeper into what they are saying.
- By sentiment. You don’t need a score. CX Insight™ tells you who is unhappy and what they are talking about.
- By individual. See a customer’s history of feedback when you search by unique identifier.
Align all human resources teams around the employee experience.
- Automate trend alerts via email.
- Our platform makes it easy for teams to discover relevant insights themselves.
- Permission-based access.
Align all business teams around the customer
- Route feedback to Product, Marketing, Success, Sales and Support for action.
- No more silos. Share voice of customer data when you integrate Wootric with systems of record.
“The tagging is great! Wootric is on the cutting edge of innovation.”
Sterling Anderson Customer Insights Manager